Senior Salesforce Field Service Consultant FSL (528)

Remote · Full-time

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development teams. We connect Brazil’s top 5% talent with innovative U.S. companies through a unique combination of staff augmentation and employer-of-record services.

We are supporting a global organization seeking a Senior Salesforce Field Service Consultant to lead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions for complex service operations.

We’re looking for a Salesforce Field Service expert who can drive end-to-end service transformation initiatives, combining deep platform expertise with strong stakeholder management and process improvement skills.

This role is ideal for someone who enjoys leading implementations, standardizing service processes, enabling user adoption, and ensuring field service operations are scalable, efficient, and aligned with business objectives.

You will act as the technical lead for Field Service initiatives, partnering with business and technical teams to deliver enterprise-grade solutions across scheduling, work execution, mobile operations, and service lifecycle management.

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  Lead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions.

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  Configure and manage end-to-end service workflows, including:

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    Work Orders

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    Service Appointments

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    Dispatcher Console

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    Mobile Field Service

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    Asset Management

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    Service Level Agreements (SLAs)

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  Design and improve scheduling, dispatching, execution, and quality assurance processes.

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  Collaborate with ERP and third-party system integration initiatives.

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  Define and promote standardized service processes across teams and business units.

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  Deliver role-based training sessions and support user adoption initiatives.

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  Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.

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  Support change management efforts to ensure successful platform adoption.

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  Provide guidance and best practices for service operations and platform governance.

• Salesforce Certified Field Service Consultant certification (mandatory).

• Salesforce Administrator certification (mandatory).

• Salesforce Service Cloud Consultant certification (mandatory).

• 4–7+ years of hands-on experience implementing Salesforce Field Service Lightning (FSL).

• Proven experience with:

  • Work Orders

  • Service Appointments

  • Dispatcher Console

  • Mobile Field Service Applications

  • Depot Repair

  • Asset Management

  • SLA Management

  • Salesforce Integrations

• Experience leading service transformation or process standardization initiatives.

• Experience delivering user training, documentation, and adoption programs.

• Strong understanding of field service operations and service lifecycle management.

• Excellent communication and stakeholder management skills.

• English proficiency (written and verbal).

• Experience in industrial, manufacturing, engineering, or field-service-intensive environments.

• Experience supporting valve, equipment maintenance, or industrial service operations.

• Knowledge of ERP integrations within Salesforce ecosystems.

• Experience leading change management and organizational adoption programs.

• Additional Salesforce certifications.

• Global implementation environment with cross-functional stakeholders.

• High visibility role influencing operational efficiency and service excellence.

• Strong focus on process improvement, user adoption, and platform optimization.

• Opportunity to lead strategic Field Service initiatives across multiple business areas.