Customer Success & Retention Specialist

We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention.

This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.

Please note that only candidates based in Latin America will be considered for this position.

Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Pacific or Central time.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

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  Build strong relationships with customers through personalized communication

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  Identify churn risks and proactively support retention

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  Understand customer needs and provide tailored solutions

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  Turn challenging customer situations into positive experiences

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  Collaborate with internal teams to improve customer experience

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  Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key

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  Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills.

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  Experience working in tech or digital environments

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  Excellent communication skills across phone, chat, and email

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  Strong emotional intelligence and problem-solving skills

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  Proactive mindset with strong ownership and attention to detail

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  Ability to manage multiple customer conversations simultaneously

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  Experience using CRM and customer communication platforms, such as Intercom, is valued

We value people who naturally go above and beyond to help customers feel understood and supported.