Salesforce Administrator (12 month contract)

About UJA Federation of Greater Toronto: 

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we’re changing lives.

As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide. 

About the Opportunity:

The Salesforce Administrator works closely with the Director, Salesforce and the broader Administration team to advance the development, effectiveness, and adoption of our Salesforce platform. The ideal candidate brings a strong blend of business analysis and technical Salesforce skills, with a proven track record of translating stakeholder needs into scalable declarative solutions. They are equally comfortable running a discovery session with cross-functional stakeholders and configuring a complex Flow. A forward-thinking mindset and genuine curiosity about AI and emerging Salesforce capabilities will be key to success in this role.

Responsibilities include, but are not limited to: 

• Partner with the organization’s cross-functional stakeholders to understand, document, and translate user requirements into scalable technical solutions.
• Design, test, and implement robust solutions to satisfy business requirements leveraging Salesforce’s declarative tools including objects, fields, record types, flow, validation rules, etc.
  
• Administer FormAssembly form builds and Salesforce integrations end-to-end, from initial design and field mapping through to submission routing, error handling, and ongoing maintenance.
• Maintain and improve data hygiene across the Salesforce org through data cleansing, data migration, deduplication, and intake form design.
• Resolve user issues promptly, through daily administration and support including user setup, profiles, permission sets, public groups, reports, dashboards, and other areas as required.
• Balance multiple projects while ensuring consistent communication with stakeholders and timely completion of projects.
• Explore and pilot Salesforce AI capabilities, including Agentforce, to identify opportunities that enhance automation, surface actionable insights, and improve user productivity.
• Stay informed about new Salesforce releases and related technologies, proactively recommending enhancements to improve productivity, system maintenance, and data integrity best practices.

Qualifications: 

• Minimum 3 years of experience as a Salesforce Administrator
• Platform Administrator and Platform App Builder certifications
• Business Analyst, Nonprofit Cloud Consultant, or Agentforce Specialist certifications are an asset.
• Strong business analysis skills, including the ability to run discovery sessions, document current-state processes, translate user needs into scalable Salesforce solutions, and communicate complex technical concepts clearly to non-technical stakeholders.
• Experience with NPSP, NPC, MCAE, Agentforce, FormAssembly, LWC, or Apex is an asset.
• Proactive, organized, and collaborative – equally effective working independently or with a team, with a strong attention to detail and a critical approach to problem solving.

* This is a full-time 12 month contract position. Salary Range: $76,000–$86,000 annually, based on experience. At UJA we support a flexible work schedule and all of our employees engage in hybrid work. Engagement and connection are key to supporting the best employee experience and we want to ensure that this puts balance and well-being at the forefront of our approach to ways of working. In addition to a rich time off policy, UJA’s offices are closed on all Jewish holy days (yom tov) and we support early office closures to observe the Jewish Sabbath (Shabbat). 

We look forward to connecting with you to understanding what you can bring to the UJA team and how we can support your career goals. Qualified applicants are invited to submit a cover letter and resume. Only those applicants invited for interview will be contacted. Please be advised that all offers of employment are contingent upon the successful completion of professional references and background checks including Social Media Account(s) and a Police Records Check/Vulnerable Sector Screening.

Commitment to Inclusion and Accessibility:

UJA Federation supports a diverse candidate and employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.