Director of Billing Operations

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Position Overview The Director of Billing Operations is responsible for leading the end-to-end strategy, execution, and continuous improvement of UKG’s SaaS billing operations, with a core focus on complex usage- and consumption-based billing. The Director serves as the enterprise authority on usage billing and SaaS billing operations, operating across a highly complex ecosystem of: Multiple upstream source systems Salesforce CPQ & Billing ERP platforms (D365) Diverse contract structures and pricing models This role is accountable not only for billing execution, but for ensuring that upstream processes (quoting, contracting, usage generation, and integrations) are designed correctly to enable accurate billing downstream. Role Scope & Impact Owns billing outcomes tied to material revenue streams driven by usage and overages Drives alignment across Sales, Deal Desk, Renewals, Product, Engineering, Finance, and Customer teams Provides leadership in an environment where: processes are highly interdependent systems are not fully standardized Data originates from multiple sources with varying quality and structure Mitigates risk related to revenue leakage, billing inaccuracies, and audit exposure, which have historically resulted from fragmented ownership and inconsistent processes 1 Key Responsibilities 1\. Function Ownership & Strategic Leadership Lead the Usage Management & Billing Operations function, with full ownership of billing accuracy, completeness, and timeliness Define and execute the operational strategy for scaling billing processes in line with company growth Establish clear ownership, accountability, and operating standards across previously fragmented processes 2 2\. Usage & Consumption Billing (Primary Accountability) Own end-to-end processes for usage-based and consumption-based billing, including complex overage calculations Ensure billing accuracy across multiple upstream source systems with differing data structures, reporting logic, and integration methods Translate usage data into billable outcomes by aligning: Usage data outputs Salesforce configuration Contract terms (including custom employee/count types and pricing structures) Identify and resolve gaps where usage data, contract setup, or system integration would result in incorrect billing This is the most critical responsibility of the role. 3\. Quote-to-Contract-to-Bill Alignment Ensure proper linkage across quote → order → contract → usage → billing Review complex contracts and amendments to: Validate billing readiness identify misalignment between contractual intent and system configuration Provide prescriptive guidance to upstream teams (Sales, Deal Desk, Renewals) on: Billing implications of deal structures Required corrections or amendments to support accurate invoicing 4\. Data, Systems & Integration Ownership Own the integrity of billing inputs originating from multiple systems across UKG’s product ecosystem Partner with Engineering and Digital teams to: Resolve integration issues Improve data quality and availability Design scalable solutions for usage and billing data flows Serve as business owner for system-related billing defects and integration error resolution 3 5\. Billing Operations Execution & Escalations Oversee execution of: Subscription billing Usage and overage billing Manual billing processes Credits and concessions Own resolution of complex billing escalations, including: Root cause identification across upstream systems Coordinated resolution with cross-functional partners Ensure all billing actions are auditable and defensible 6\. Risk Management & Controls Implement and maintain controls to ensure: Accuracy, completeness, and validity of billing data Compliance with revenue recognition requirements Audit-ready documentation Proactively identify risks related to: Missing or incorrect usage data Contract misalignment System gaps or integration failures Drive systemic fixes to prevent repeat issues and reduce revenue leakage 4 7\. Cross-Functional Leadership & Influence Act as the central point of expertise across: Sales / Deal Desk Renewals / Customer Success Product & Engineering Revenue Accounting & FP&A Translate between technical system design, contract terms, and financial outcomes Influence decisions upstream to prevent downstream billing issues 8\. Data, Reporting & Business Insights Provide visibility into: Usage trends and anomalies Billing variances and timing differences Revenue impacts tied to usage behavior Partner with Finance and FP&A to explain material fluctuations in usage-based revenue Drive development of reporting that reconciles source data → Salesforce → ERP billing outputs 9\. Process Improvement & Transformation Lead initiatives to: Centralize billing operations Automate manual processes Improve integration reliability Drive improvements aligned to major initiatives (e.g., CPQ/Billing transformation, usage automation efforts) Establish scalable processes that reduce reliance on manual validation and reconciliation Leadership Expectations (Director-Level Differentiation) This role is expected to: Own outcomes, not just processes Make decisions in ambiguous, non-standard scenarios with significant financial impact Provide executive-level communication and guidance Lead through influence across teams that do not directly report into the role Define future-state operating models, not just manage current workflows This aligns with director-level scope of owning subscription and billing strategy, leading system design, and partnering on monetization and product evolution 5 Qualifications 10–15+ years of experience in SaaS billing, revenue operations, or finance Deep expertise in: Usage- and consumption-based billing models Salesforce CPQ & Billing and ERP integration (e.g., D365) Multi-source data environments Advanced ability to: Interpret contracts and translate them into billing logic Identify upstream drivers of billing defects Proven experience leading: Cross-functional initiatives Process transformation and automation Strong analytical, communication, and leadership skills Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $115,100.00 to $165,450.00. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits