HR Technology Coordinator II

Provide day to day case management support; analyze and troubleshoot technical issues to provide prompt remediation Monitor daily audits within HR Technology and apply updates as needed Responsible for the administration, performance, and maintenance for applications within the HR Technology portfolio Assist HR technologists in configuring and maintaining system features within our HRMS, payroll, benefits, performance management, recruitment modules, etc. Manage and maintain system security, ensuring proper access levels for HR users and other employees Assist in the implementation of system upgrades and enhancements, ensuring smooth transition and minimal disruption Assist with system testing, utilizing written test scripts for QA and Regression testing Assist in various HR projects and continuous improvement initiatives as assigned Generate and prepare reports from HR systems as needed including compliance, workforce analytics, and performance data Assist with maintaining high-quality technical documentation such as SOWs, SOPs, System User Guides, etc. Assist with maintaining data integrity in systems through adherence of appropriate configuration controls, standards and processes, as well as regular audits of data Maintain awareness of new HR system features, best practices, and industry trends to continuously improve system use and effectiveness Collaborate with COEs and cross-functional teams to integrate HR systems with other enterprise systems Provide support during audits or compliance checks, ensuring that all HR systems data and processes align with legal and regulatory requirements Act as a liaison between the HR department and IT or software vendors to address system-related issues Participate in other projects or tasks as assigned Fluent in English Bachelor's degree in computer science or information technology preferred, or equivalent experience 1-2 years' proven experience in HRIS administration, support, utilizing an enterprise-wide HR system Basic understanding of HR processes and functions (payroll, recruitment, benefits, etc.). Solid understanding of UKG Products preferred (or other similar HCM/Payroll/Timekeeping/LMS systems) Organized, detail oriented and able to multi-task in fast paced environment Ability to troubleshoot and resolve technical issues independently Proficient MS Excel Skills, including formulas, pivot tables and v-lookups Cognos Business Intelligence experience preferred (or similar reporting tools)