Lead AI Product Manager-HR Service Delivery

7+ years of Product Management experience in enterprise SaaS. Experience in HR products, HR Service Delivery, or employee support platforms; deep familiarity with HR workflows, case management, or employee self-service is required. Experience delivering software products in a product management or related role. Demonstrated ability to apply product practices such as continuous discovery, story mapping, and agile delivery. Working knowledge of APIs, integrations, and technical system design; able to engage credibly with engineering on integration patterns across first-party and third-party systems. Experience using analytics tools (e.g., Looker, Pendo) and data analysis to inform product decisions. Ability to define product requirements and partner closely with engineering teams. Experience using data and customer insights to guide product decisions. Product-led growth mindset. You've thought about how features drive adoption, engagement, and expansion, not just how they work technically. You understand the intersection of technology and usage. Ability to lead through influence and collaborate across teams without formal authority. Surface risks early, propose solutions, and follow through. Communicate effectively across levels: engineers, partners, and senior leaders. Familiarity with AI-powered products, such as conversational or assistive experiences. Familiarity with workflow automation and service optimization. Experience collaborating with platform teams on shared capabilities. Experience with reporting, analytics, or data-driven product features in enterprise software. Bachelor's degree in Business, Computer Science, or a related field; MBA a plus.