Lead Sales Enablement Program Manager

● Establish and drive a comprehensive renewals enablement strategy and cadence aligned to retention targets and revenue goals ● Translate business priorities (NRR, gross retention, churn reduction) into enablement programs, plays, and execution frameworks ● Partner with leadership to optimize renewal motions including early engagement, multi-threading, and value reinforcement ● Assess skill gaps across renewals managers and develop targeted programs focused on: Churn mitigation & risk identification, customer value realization & ROI storytelling, Renewal negotiation & objection handling, Expansion/cross-sell identification within renewals cycles. ● Develop and deliver renewals-specific content, including: Renewal playbooks, risk mitigation frameworks, renewal call guides and talk tracks and competitive displacement & save plays ● Ensure alignment with Product, Marketing, and Customer Success to deliver consistent lifecycle messaging ● Provide direct coaching to Renewals Managers and leaders ● Participate in renewal forecast and account review calls to reinforce best practices ● Act as a trusted advisor to sales leadership on improving renewal performance ● Analyze renewals performance data to identify improvement areas ● Monitor leading indicators (e.g., adoption signals, usage trends, customer sentiment) to proactively guide enablement priorities ● Partner across Sales, Customer Success, Product, and Marketing to ensure: Aligned messaging across the customer lifecycle, including integration of product roadmap and value messaging into renewals conversations ● Facilitate sharing of best practices across renewals teams and regions ● Stay current on industry trends, competitive positioning, and pricing strategies impacting renewals outcomes ● 7+ years of experience in sales, renewals, customer success, or sales enablement, preferably in a subscription-based B2B SaaS environment ● Proven experience supporting or executing renewals motions, retention strategies, or account lifecycle management ● Data-driven mindset and strong understanding of: Renewals forecasting and pipeline management, churn drivers and mitigation strategies, customer health scoring and usage-based indicators ● Demonstrated ability to build and deliver high-impact enablement programs that drive measurable improvements in: Renewals rates, expansion revenue and sales productivity ● Experience in coaching field teams on: Renewals negotiations, value selling and ROI conversations and Executive-level customer conversations ● Strong understanding of various sales methodologies and best practices ● Proven ability to create, curate, develop, and facilitate high-quality learning and go-to-market content across instructor-led, virtual, and self-paced formats that engage audience, drives adoption, and delivers measurable results. ● Ability to build relationships and influence stakeholders at all levels ● Familiarity with renewals tooling (e.g., Gainsight, Salesforce, Clari, churn analytics platforms) ● Experience driving programs tied to: Net Revenue Retention (NRR), Gross Retention (GRR) and Expansion and upsell motions ● Bachelor's degree in Business, Marketing, or related field