Sr Content Producer

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters--and so do you. Role Overview The Customer Experience Intelligence (CXI) team supports Customer Success through proactive, data-driven content that drives adoption, retention, and measurable customer value. As a Content Producer, you will create structured, customer-specific insight materials and communication templates that enable Customer Success Managers to deliver clear, strategic engagement. This role focuses on synthesizing customer data, performance signals, and lifecycle insights into executive-ready business reviews, value narratives, and repeatable communication frameworks. This is a hands-on creation role requiring strong analytical thinking, exceptional writing skills, and operational discipline. You will produce high-quality content at scale within standardized systems, while identifying opportunities to streamline workflows through automation and AI. Key Responsibilities Customer Insight & Business Review Content Create quarterly business reviews, value insight decks, adoption summaries, and performance narratives for assigned accounts Analyze dashboards and usage data to identify trends, risks, and growth opportunities Translate quantitative insights into concise, executive-ready messaging Ensure clarity, accuracy, and consistency across high-volume deliverables CSM Communication & Interaction Templates Draft customer-facing email templates and engagement scripts on behalf of Customer Success Managers Create structured communication frameworks for common lifecycle moments, including onboarding, adoption nudges, performance updates, and risk mitigation Tailor messaging to reflect customer-specific goals and signals Maintain professional tone, precision, and executive-level clarity Template-Based Production & Operational Excellence Work within standardized templates and playbooks to produce repeatable, scalable materials Manage timelines across multiple accounts and deliverables Maintain strong attention to detail and quality control Continuously refine templates based on feedback and usage to improve clarity and usability Collaborate with Customer Success Managers to identify additional content needs Insight Synthesis & Signal Translation Distill complex dashboards into clear business impact narratives Highlight measurable outcomes and value realization Support Customer Success with structured talking points and data-backed messaging Automation & Scalable Content Systems Identify opportunities to reduce manual effort in repetitive content creation workflows Leverage AI tools to support drafting, summarization, insight synthesis, and consistency Contribute to building structured content systems that enable partial automation and reuse Partner with CXI leadership to evolve templates and processes for greater efficiency at scale Success Outcomes Business reviews and insight decks are clear, structured, and executive-ready Customer communications are concise, professional, and aligned to measurable impact CSMs feel confident and well-prepared in customer conversations High-volume deliverables are produced accurately and on time Repetitive workflows become more efficient through thoughtful automation and process improvement Required Qualifications 3-6+ years of experience in content creation, customer success support, enablement, or analytical communication roles Exceptional writing and editing skills, with the ability to communicate complex insights clearly and concisely Strong verbal communication skills and ability to collaborate closely with Customer Success Managers Demonstrated ability to interpret dashboards and synthesize quantitative data into structured narratives Experience creating executive-facing slide decks or business review materials High attention to detail and comfort working within standardized templates Preferred Qualifications Experience in SaaS or Customer Success environments Familiarity with adoption, retention, and customer health metrics Experience working with BI dashboards or analytics platforms Practical experience using AI tools to streamline content creation or workflow efficiency Soft Skills Clear, precise communicator Analytical and structured thinker Detail-oriented and process disciplined Comfortable with structured, repeatable work Collaborative partner to Customer Success teams Improvement-minded, with curiosity about automation and scalability Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry -- because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com