Sr Technical Support Engineer

Your responsibilities include diagnosing and resolving issues, collaborating with Technology and Product Development teams, and ensuring effective communication with users. Provide technical support to One View Product users on raised requests. Organize and prioritize incoming technical support requests. Maintain clear and regular communication with users regarding request status. Analyze and validate technical support requests by reproducing use cases. Address complex configurations and technical challenges. Escalate and manage 3rd Level Support Requests when necessary. Become an expert in One View Product features and functionalities. Stay updated on new product features. Document and create troubleshooting articles. Minimum of 4 years of experience in a product support role. High school diploma, general education degree, or equivalent. Excellent English communication skills, both written and verbal. Ability to work well in a team and independently. Dynamic prioritization skills and ability to voice concerns and suggestions. Strong organizational, multi-tasking, and planning abilities. Professional, motivated, and able to work on own initiative. Focused and results-oriented with a positive and empathetic attitude. Prompt response to customer concerns and effective troubleshooting. Ability to write and maintain documentation for client reference. High focus on quality and customer satisfaction. Experience with MS Office, databases like PostgreSQL or MySQL, and CRM/Enterprise software. This position offers an exciting opportunity to be part of a dynamic team and contribute to the growth of a world-leading organization. If you are eager to learn, grow, and take on challenges, we encourage you to apply.