Sr Content Producer

Customer Insight & Business Review Content Create quarterly business reviews, value insight decks, adoption summaries, and performance narratives for assigned accounts Analyze dashboards and usage data to identify trends, risks, and growth opportunities Translate quantitative insights into concise, executive-ready messaging Ensure clarity, accuracy, and consistency across high-volume deliverables CSM Communication & Interaction Templates Draft customer-facing email templates and engagement scripts on behalf of Customer Success Managers Create structured communication frameworks for common lifecycle moments, including onboarding, adoption nudges, performance updates, and risk mitigation Tailor messaging to reflect customer-specific goals and signals Maintain professional tone, precision, and executive-level clarity Template-Based Production & Operational Excellence Work within standardized templates and playbooks to produce repeatable, scalable materials Manage timelines across multiple accounts and deliverables Maintain strong attention to detail and quality control Continuously refine templates based on feedback and usage to improve clarity and usability Collaborate with Customer Success Managers to identify additional content needs Insight Synthesis & Signal Translation Distill complex dashboards into clear business impact narratives Highlight measurable outcomes and value realization Support Customer Success with structured talking points and data-backed messaging Automation & Scalable Content Systems Identify opportunities to reduce manual effort in repetitive content creation workflows Leverage AI tools to support drafting, summarization, insight synthesis, and consistency Contribute to building structured content systems that enable partial automation and reuse Partner with CXI leadership to evolve templates and processes for greater efficiency at scale Success Outcomes Business reviews and insight decks are clear, structured, and executive-ready Customer communications are concise, professional, and aligned to measurable impact CSMs feel confident and well-prepared in customer conversations High-volume deliverables are produced accurately and on time Repetitive workflows become more efficient through thoughtful automation and process improvement 3-6+ years of experience in content creation, customer success support, enablement, or analytical communication roles Exceptional writing and editing skills, with the ability to communicate complex insights clearly and concisely Strong verbal communication skills and ability to collaborate closely with Customer Success Managers Demonstrated ability to interpret dashboards and synthesize quantitative data into structured narratives Experience creating executive-facing slide decks or business review materials High attention to detail and comfort working within standardized templates Familiarity with adoption, retention, and customer health metrics Experience working with BI dashboards or analytics platforms Practical experience using AI tools to streamline content creation or workflow efficiency Clear, precise communicator Analytical and structured thinker Detail-oriented and process disciplined Comfortable with structured, repeatable work