Library Services Specialist - Equipment Lending

The Albin O. Kuhn Library & Gallery promotes intellectual growth and creativity by developing high quality collections, facilitating access to information resources, and furthering innovative teaching and learning. In support of the University's mission, our Library is dedicated to diversity, social responsibility, and lifelong learning.

For more information visit: https://library.umbc.edu/

The Albin O. Kuhn Library & Gallery’s Circulation department is seeking a detail-oriented individual to  provide high-quality customer service to Library users. 

Under the supervision of the Library Services Supervisor - Circulation and Digital Media Lab, the Library Services Specialist - Equipment Lending leads the Library’s Laptop Loan Program and coordinates work related to other equipment lending.

UMBC offers competitive compensation. This role starts at $23.08 per hour and has 14 days of vacation as well as winter break, spring break, and personal days for regular full time roles. Tuition remission is also available. 

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This position works collaboratively with the Circulation & Digital Media Lab staff, supervisors, and library student assistants to provide daily customer service and enhance equipment lending to the UMBC community. Main responsibilities include: 

• Serves as the lead for the Library’s Laptop Loan program and coordinates other equipment lending programs. 
• Works with the Division of Information Technology (DoIT) and other campus units to develop and promote equipment lending programs; create guidelines and procedures; and update and maintain appropriate records and documentation, including web pages.
• Performs inventory, regular maintenance, and troubleshooting of laptops and loaner equipment; makes recommendations regarding repair, replacement, and charges for damages.
• Maintains proper storage, security tags, and labels of all equipment and ensures that accessories are in good condition.
• Trains library staff and student employees on equipment maintenance and loan procedures.
• Keeps statistics on equipment loans and produces reports as requested.
• Promotes the Digital Media Lab space and equipment lending to the UMBC campus.
• Provides direction to UMBC patrons on accessing and using equipment and Digital Media Lab software.
• May recommend purchases of new and/or replacement and equipment. 
• Provides direction to UMBC and community patrons on accessing and using Library & Gallery services and resources, including the library catalog, printers, scanners, and other electronic devices.
• Works assigned shifts at the DML and Circulation desk, providing support, excellent customer  service, and high-quality circulation and referral services 
• Opens and closes the Library & Gallery, including the Digital Media Lab.
• Participates in cross-departmental and consortial projects, committees, and task groups as  appropriate, and regularly participates in professional development activities

• Bachelor’s Degree
• One year of experience directly related to the primary duties of the position
• One year of customer service experience, including teaching customers how to access services and resources
• Excellent organizational skills and attention to detail
• Excellent verbal, written, and interpersonal communications skills
• Demonstrated ability to learn and operate common computing and productivity applications (e.g., word processing, databases and spreadsheets, web browsers, email and electronic calendars)
• Demonstrated ability to troubleshoot and maintain media equipment, including still and video cameras, audio recorders, microphones, tripods, and lighting kits