Enterprise Customer Success Manager

About the Role: We are looking for an Enterprise Customer Success Manager to join our team at Unit21. You will drive value across our enterprise customer base, leading customer relationships and strategy, driving the development of processes to improve our business scalability, as well as advocating for and growing customers. What you’ll be doing: Act as the main point of contact for a set group of our enterprise customers Leverage meetings and engagement styles to create broad and deep relationships in order to understand their success criteria and help tell the story of Unit21’s value to their business Act as a customer advocate internally, bringing trends and feedback to the team backed by data Seek to find mutual wins through identification and education around additional features, products or use cases Drive revenue retention and growth Create a direct impact on Unit21’s customer experience and growth! What we’re looking for: Experience in fintech, banking or related fields (AML, fraud) 4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers. Experience managing complex retention and upsell opportunities, with the ability to lead negotiations. Experience managing accounts of $200k+ ARR. Experience developing and executing on strategy to drive interactions for maximum output. Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site. Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects. A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process. Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic. Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business. Bonus Points: Bachelor’s degree The standard base pay for this role is $120,000 Annually. This base pay range does not include variable compensation including potential commissions, bonuses or other financial or equity incentives. Unit21 is an equal opportunity employer, we encourage all to apply, even if you do not meet each requirement above. We are building a diverse, inclusive workforce and hope you will join us! #BI-Remote Unit21 is an equal opportunity employer, we encourage all to apply, even if you do not meet each requirement above. We are building a diverse, inclusive workforce and hope you will join us! What we can offer you: Competitive salary and pre-IPO stock options 100% company-paid medical, dental and vision insurance (for employee) Optional HSA and FSA medical reimbursement accounts Unlimited paid time off Generous leave programs for life events 401(k) Charity matching Annual Learning & Development stipend One-time Home office set-up stipend Commuter benefits Happy hours and team-building events Great office space in the San Francisco Financial District Fully stocked kitchen Lunch provided in SF office multiple times a week A great company culture with a strong emphasis on diversity, equity and inclusionWork Location Work Location Remote - US - Remote work is limited to the following U.S. states: CA, CO, GA, ID, IL, KS, MA, MD, MI, MN, NJ, NY, OH, OR, PA, RI, TX, WA Compensation The base salary range for this role is $120,000–$125,000 annually, depending on experience and location. This range does not include bonuses, equity, or other incentives. What We Offer Competitive salary and pre-IPO equity 100% company-paid medical, dental, and vision insurance (employee) Unlimited PTO and generous leave programs 401(k), learning & development stipend, and home office setup support Inclusive, high-ownership culture focused on impact and growth Equal Opportunity Unit21 is an equal opportunity employer. We encourage candidates to apply even if they do not meet every listed requirement. We are committed to building a diverse, inclusive workforce.