General Services Clerk NPSA 4

As part of the global development system, UNDP Jordan focuses on supporting national efforts toward inclusive growth, resilience, and sustainable development, in line with the Sustainable Development Goals (SDGs) and national development priorities.

The UNDP Country Office implements a wide range of programmes and projects addressing governance, social cohesion, economic development, climate action, and institutional capacity building. The Operations Unit plays a critical role in ensuring the efficient delivery of administrative, financial, procurement, and logistical services to support programme implementation.

Within this framework, the General Services function ensures effective management of common premises, administrative services, government liaison functions, and transportation services to support the smooth functioning of the Country Office.

Under the direct supervision of the Administrative Analyst (NOA), the general services Clerk supports the delivery of efficient and compliant administrative services within the UNDP Country Office. The incumbent ensures the smooth implementation of administrative processes and provides support across common premises management, registry services, government liaison functions, and fleet coordination in accordance with UNDP rules and procedures.

The incumbent performs the following functions:

• Assist in the day-to-day administration of office premises and common facilities.
• Coordinate routine maintenance activities, minor repairs, and facility services.
• Assist in following up on service delivery related to cleaning, maintenance, and facility services.
• Maintain records related to premises management, maintenance requests, and service provision.
• Support compliance with corporate standards related to occupational safety, security, and office environment management.

• Manage incoming and outgoing mail and ensure timely distribution of official correspondence.
• Maintain registry records and ensure proper documentation and filing in line with UNDP records management procedures.
• Track and archive official documents and correspondence in both physical and electronic systems.
• Ensure confidentiality and proper handling of official records and documentation.

• Facilitate administrative processes with government entities for international personnel, including residency permits, visas, and related documentation.
• Coordinate customs clearance procedures for official shipments, equipment, and supplies.
• Maintain updated records and tracking systems for residency permits and customs documentation.
• Support communication with relevant government authorities under the guidance of the supervision.

• Coordinate daily transportation requests and scheduling of drivers.
• Maintain records related to vehicle usage, maintenance schedules, insurance, and documentation.
• Assist in administrative monitoring vehicle condition and ensuring compliance with UNDP fleet management procedures.
• Support the implementation of safe and efficient transportation services for office operations.

• Maintain administrative records, logs, and tracking tools related to services provided by the General Services Unit.
• Maintain records and tracking tools related to services provided by the General Services Unit.
• Perform other administrative and operational tasks as assigned by the supervisor.
• Synthesize lessons learned and best practices in procurement. · Make sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of  the Office and the Organization.

The General Services Clerk will work under the direct supervision of the Administrative Analyst (NOA) within the Operations Unit and will coordinate closely with programme teams, operations personnel, and relevant government counterparts to ensure the efficient delivery of administrative services.

Education:

Secondary Education is required. Or A university degree in Business Administration, Social Science,

Management or any other related field or equivalent will be 

given due consideration, but it is not a requirement

Experience:

Minimum of 4 years (with secondary education) or 1 year (with bachelor’s degree) of experience in programme support and operational-related tasks is required.

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

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