Gallery Host

This isn’t just a front-of-house role, it’s your opportunity to shape how clients first experience their future home.

At Simonds, our Gallery Hosts are the first step in the journey. You’ll welcome clients into our space, guide them through our product range, and help bring the possibilities of their new home to life.

From the moment they walk through the door, you set the tone. Your energy, confidence, and ability to connect will create an experience that feels seamless, engaging, and memorable.

And now, we’re growing.

We’re looking for a part-time Gallery Host (3 days per week, plus every second Saturday) to join us in our brand-new, state-of-the-art Gallery at Collins Square, one of Melbourne’s most premium and connected locations.

You’ll be based in our newly launched Collins Square Gallery, a purpose-built environment designed to inspire both our clients and our team.

Think:

• A premium, light-filled Gallery space built for experience and interaction across three levels
• Immediate access to Melbourne’s best cafés, restaurants, and retail
• Seamless public transport connectivity, with trams, trains, and Southern Cross Station nearby
• A vibrant, professional precinct surrounded by leading brands and businesses

This isn’t just where you work, it’s where first impressions are made.

As a Gallery Host, you’ll play a key role in welcoming clients and introducing them to the Simonds experience.

Working from our Collins Square Gallery, you’ll guide clients through our space, showcasing our product range and helping them understand the possibilities for their future home. You’ll confidently communicate product features, inclusions, upgrade options, and key differences to support clients throughout the experience.

You’ll work closely with our Interior Design team, ensuring every client feels informed, comfortable, and excited for the next stage of their journey.

This is a highly visible, people-focused role, perfect for someone who thrives on interaction, presentation, and delivering exceptional service in a fast-paced environment.

• Welcome clients and create a warm, professional first impression
• Lead engaging and informative Gallery tours
• Showcase our product range, inclusions, and upgrade options with confidence
• Clearly communicate product features and benefits to support client understanding
• Tailor the experience to suit each client’s needs and level of understanding
• Support clients by answering questions and guiding them through the space
• Work closely with sales and design teams to ensure a seamless client journey
• Assist with client check-ins, booking coordination, and managing client flow through the Gallery
• Maintain accurate records of client visits and interactions where required
• Maintain high presentation standards across the Gallery at all times, including samples, brochures, product literature, and visual merchandising
• Assist with the setup and reset of Gallery spaces before and after client visits
• Stay up to date with product knowledge, offerings, and promotions, including participation in product training sessions
• Share client feedback and insights with the wider team to continually improve the customer experience
• Support general Gallery administration and day-to-day operations as required

You’re confident, engaging, and naturally great with people. You know how to read a room, build rapport quickly, and create a positive experience from the very first interaction.

Most importantly, you enjoy being in a customer-facing role where your energy and presentation make a real impact.

You’ll also bring:

• Previous experience in customer service, retail, hospitality, or a client-facing role
• Experience working in a fast-paced environment with high levels of customer interaction
• Strong communication skills and the ability to engage a wide range of people
• Confidence presenting and speaking in front of individuals and small groups
• A professional, polished, and approachable manner
• Strong organisational skills and attention to detail
• The ability to manage multiple priorities in a dynamic environment
• A proactive, team-focused attitude
• Basic computer literacy and the ability to learn internal systems
• Exposure to residential building, interior design, retail showroom, or design-focused environments will be highly regarded

This is more than a customer service role, it’s a chance to:

• Be part of a premium, design-led Gallery environment at Collins Square
• Play a key role in shaping the client experience from day one
• Work alongside a passionate and high-performing team
• Develop your skills in presentation, communication, and customer experience
• Be part of an exciting new chapter for Simonds

The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia’s reach.

Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia and Western Australia.

Simonds has helped shape Australia. Few can say that. Whether we’re looking back at the homes of yesteryear, what we’re building now, or everything that’s still to come. We’ve not only shaped what Australia looks like, but more importantly, how Australia homes.

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