Onsite Customer Relationship Coordinator

The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia’s reach.  

Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia and Western Australia.

Simonds has helped shape Australia. Few can say that. Whether we’re looking back at the homes of yesteryear, what we’re building now, or everything that’s still to come. We’ve not only shaped what Australia looks like, but more importantly, how Australia homes.

We are excited to be growing our team and are seeking a full-time On-Site Customer Relationship Coordinator (or CRC for short!) to join our busy Loganholme office. Our primary focus is to effectively manage our clients experience from site start through to completion of the client's new home. This role has the responsibility for the progress of multiple client files to ensure a timely and orderly progression through the building process. Reporting to the Team Leader, your role will include;

• Manage and maintain client files throughout the build process, ensuring accuracy and contract compliance
• Act as the key client contact, providing clear and professional communication at every stage
• Conduct site start meetings (phone-based) and guide clients through selections and key milestones
• Coordinate variations and documentation updates across multiple departments to ensure timely processing
• Support Construction Supervisors and management to deliver a smooth construction and client experience
• Arrange site inspections, follow-ups, and resolve issues to keep builds progressing efficiently
• Issue milestone correspondence and maintain accurate records of all client interactions
• Review documentation against contract requirements with strong attention to detail

We’re looking for a motivated and customer-focused individual to join our team. Experience within the residential building industry will be highly regarded, along with a proven ability to deliver outstanding customer service.

You have an adaptable communication style which enables you to build rapport quickly and easily and enjoy a thriving, fast paced environment. Whilst our CRCs have their own portfolio of clients to oversee, being able to work collaboratively within a tight-knit team is also vital.

You have the capacity to multi-task and have a flexible and adaptable approach to your work. Having high attention to detail, the ability to meet deadlines and have demonstrated planning/organisational and time management skills are desired.

To be successful in this role, you will have:

• Knowledge/ Experience in the building & construction industry will be favoured
• Experience in a customer focussed role with conflict and problem management focus
• Framework experience will be favoured
• Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
• Highly organised – ability to multi-task and deal with a variety of activities
• Highly developed interpersonal and communication skills
• Proven ability to work in a positive and professional manner in a goal orientated environment

If this sounds like your next opportunity, we'd love to hear from you as soon as possible!

Please note: You must have unlimited Australian work rights to be considered for this role.

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