Lead Product Designer

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

In this role, you will lead and shape the future of Product Design at UpKeep in close partnership with Product and Engineering. You will drive the user experience vision across our platform while helping establish the processes, standards, and culture that enable world-class design. You will play a critical role in defining experiences across web applications, mobile applications, industrial internet of things (IIoT), analytics, and AI-powered workflows. This role combines hands-on product design, customer research, strategic thinking, and leadership to deliver elegant solutions to complex customer problems.

• Define and evolve Product Design processes, standards, and best practices.
• Partner with Product and Engineering leadership to shape product strategy and user experience vision.
• Champion user-centered design principles throughout the product development lifecycle.
• Establish and maintain a high bar for design quality, usability, and consistency.
• Lead design reviews and foster a culture of constructive feedback and continuous improvement.

• Integrate into planning and execution cadences as a strategic partner to Product and Engineering.
• Translate customer needs, business goals, and technical constraints into effective product experiences.
• Facilitate cross-functional workshops and collaborative problem-solving sessions.
• Help define and measure user experience outcomes and success metrics.

• Conduct customer interviews, observations, usability testing, and research initiatives.
• Leverage customer feedback, analytics, and behavioral data to guide design decisions.
• Advocate for customer needs throughout the design and development process.
• Test concepts and designs, iterating based on learnings and feedback.

• Design cohesive end-to-end experiences across web, mobile, and emerging platforms.
• Create workflows, wireframes, prototypes, and high-fidelity designs.
• Simplify complex workflows while maintaining flexibility for enterprise users.
• Collaborate closely with Product Managers and Engineers to deliver high-quality solutions.

• Design AI-powered experiences including assistants, automation, and intelligent workflows.
• Ensure AI experiences are intuitive, transparent, and trustworthy.
• Collaborate with designers and engineers to scale and maintain a robust design system.
• Drive consistency across products through reusable patterns and components.

• Mentor and coach Product Designers through feedback and professional development.
• Participate in recruiting and onboarding design talent.
• Help build a high-performing Product Design organization as the company grows.

• 6+ years of experience as a Product Designer, UX Designer, or Interaction Designer at a product-driven technology company.
• Experience leading complex design initiatives from concept through launch.
• Mobile and web application design experience required.
• Experience designing enterprise SaaS products preferred.
• Experience designing AI-powered products or intelligent workflows preferred.
• Strong portfolio demonstrating high-quality visual, interaction, and user experience design.
• Experience mentoring designers and influencing cross-functional teams.
• Proficiency with Figma, Storybook, Jira, and modern design collaboration tools.

• Strong experience driving a user-centered design process and shipping end-to-end features at scale.
• Deep understanding of interaction design, information architecture, visual design, and usability principles.
• Ability to translate complex business and technical problems into intuitive user experiences.
• Strong systems-thinking skills and attention to detail.
• Experience using customer research, analytics, and experimentation to inform design decisions.
• Ability to move effectively between strategy, execution, and hands-on design work.
• Experience working in Agile environments with close collaboration between Product, Engineering, and Design teams.