Solution Analyst / Business Analyst

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? 

We’re looking for an analytical, commercially-minded Solution Analyst to serve as the front end of our solution innovation engine. In this role, you'll transform market signals, partner feedback, win/loss insights, install-base opportunities, and commercial ideas into structured, actionable solution requirements. You'll own the quality of the problem definition before any solution development begins.  

You are the bridge between opportunity validation and solution creation. You ensure our Solution Innovation team receives clear requirements and measurable acceptance criteria before resources are committed. You'll work in fast two-week cycles, leverage AI to accelerate discovery and analysis, collaborate closely with partners and internal stakeholders, and play a key role in helping the team rapidly validate, scale, or drop growth opportunities.