Credit Control Administrator

Job Title:
Credit Control Administrator

About the Role:

Our London-based property management company is looking for a Credit Control Administrator to join our growing team in South Africa. In this remote role, you will support our London office by managing credit control administrative processes and assisting the wider team with client queries and daily operational tasks.

This is an excellent opportunity for someone with a background in administration who is organised, detail-oriented and thrives in a structured, deadline-driven environment. If you have strong communication skills and are eager to build a career within credit control in a supportive team, we’d love to hear from you.

Key Responsibilities:

• Oversee and manage shared credit control email inboxes and telephone lines
• Sort and distribute incoming emails to relevant team members
• Maintain accurate and up-to-date email filing systems daily
• Respond to general client queries via phone and email in a professional and timely manner
• Handle basic client issues efficiently and escalate more complex matters where necessary
• Escalate queries to Property Managers or appropriate credit control team members
• Assist with setting up monthly payment plans as directed by senior team members
• Record and update all client communications accurately on internal systems (e.g. Blocks Online)
• Update solicitor cases as new information becomes available
• Process administration charges as instructed
• Provide administrative support to team members, including covering duties during leave
• Assist senior team members with ad hoc administrative tasks

Requirements:

• Proven experience as an Administrator in a fast-paced environment
• Strong organisational skills with the ability to meet strict deadlines
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to work independently and within a team
• Proficiency in Microsoft Word, Excel, and general computer systems

Personal Attributes:

• Positive and proactive attitude
• Strong team player
• High attention to detail
• Ability to follow instructions and take initiative when required
• Strong problem-solving ability with a practical approach
• Commitment to excellent customer service
• Respect for diversity and teamwork

Benefits:

Salary: R14 000 per month
Working Hours: 9am to 6pm (SA time), Monday to Friday, with a 60-minute lunch break
Leave: 15 days of annual leave plus South African Public Holidays

Please Note:

Applicants must be based in the Cape Town/Winelands area or nearby, with the ability to attend occasional in-person meetings in Stellenbosch. A stable internet connection is essential, particularly during periods of load shedding.

This role supports the company’s commitment to Employment Equity. In line with the Employment Equity Act, preference will be given to suitably qualified South African citizens from designated groups.

Candidates must have legal authorisation to work in South Africa. The company reserves the right not to make an appointment.