Director Social Services - Homeless Families

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually. 

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities. 

The Director of Social Services has oversight of all aspects of the social services and case management components of the program.

• →Directs overall management of the social service component ensuring that all contractual obligations are met.
• →Ensures that the program structure and design fosters an environment, which facilitates the assessment and support of client needs.
• →Ensures that the social service team provides comprehensive quality services.
• →Develops and internal compliance and quality assurance plan to monitors the departments activities including regular chart reviews.
• →Monitors and tracks all activities related to staff and client responsibilities in the DHS Cares system.
• →Provides supervision and guidance to LMSW and MSW (Social Workers/Client Care Coordinators) and the social service team as a whole.
• →Conducts relevant internal training to enhance staff skills.
• →Schedules appropriate external training as needed to support staff development.
• →Develops and maintains a working relationship with funding sources and other stakeholders (DHS, OTDA).
• →Prepares, coordinates and ensures that all reports are accurate and submitted in a timely manner to DHS and other sources as appropriate.
• →Attends funder’s meetings, training, and presentations.
• →Represents the program director at meetings as required and assumes responsibility of the program director’s duties in his/her absence.
• →Develop as needed, implement and maintain consistent policies and practices regarding program management, client services and other agency protocols.
• →Other duties as assigned by the Program Director.

• Licensed Clinical Social Worker (LCSW).

• A minimum of three years supervisory experience in a social service capacity, preferably in the field of homeless services.
• Familiarity with DHS and OTDA regulations.
• Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams. .
• Demonstrated experience working with and sensitivity to individuals from varying sociodemographic backgrounds including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance use and/or mental health issues.

At URI we are committed to cultivating an inclusive work environment.  We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.