Strategic Account Leader

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OtherStrategic Account Lead

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Quick Summary

Key Responsibilities

This is a salaried exempt role. The starting salary range for this role and market is between $88,000 - 130,000 annually.

Requirements Summary

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental,

Technical Tools

OtherStrategic Account Lead

What We Offer

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For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Under direct supervision, the Strategic Account Leader supports the management and growth of one or more existing national accounts by delivering differentiated customer service and contributing to increased revenue and profitability. This role focuses on strengthening strategic customer relationships, ensuring high post-sales satisfaction, and supporting long-term account retention and growth.

Responsibilities

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→Support the management, retention, and growth of assigned strategic and national accounts to drive revenue and profitability
→Assist in maintaining and strengthening relationships with key strategic customers and internal stakeholders
→Ensure high levels of post-sales customer satisfaction by proactively addressing customer needs and facilitating timely resolutions
→Support initiatives that promote long-term customer loyalty and repeat business
→Assist with customer training, onboarding, and delivery of value-added services
→Serve as a trusted point of contact for customers, ensuring consistent communication and follow-through
→Help identify opportunities to expand existing accounts through additional services or solutions
→Track account activity, performance metrics, and customer interactions within CRM systems

Bachelor’s degree or an equivalent combination of education and relevant experience
Five to Ten year customer support
Strong relationship-building and customer-focused mindset
Effective listening, persuasion, and negotiation skills
Strong time management and organizational abilities
Knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
Understanding of customer service principles, including needs assessment and customer satisfaction evaluation
Excellent written and verbal communication skills
Working knowledge of industry products and services
Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

Requirements

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Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.