Business Analyst

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

• →Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
• →Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
• →Participate in the development and design of new products, and documenting system changes that are necessary as a result.
• →Support ServiceNow/Help Desk related requirements items.
• →Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).

• →1-5+ years experience in a Business Analyst role preferred.
• →Bachelor's Degree preferred or Equivalent business or business analyst experience
• →Familiarity with automated Commercial Lines systems desired

Salary:

BA I: $64,000 - $75,000

BA II: $70,000 - $95,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. 

• Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
• Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
• Work with business partners to elicit requirements for efforts of moderate-high complexity ranging from corporate projects to  maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
• Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
• Work with functional areas such as  State Filings, CSPIU, IT, Statistical Reporting, Rate Disruption etc. to determine implementation of filings and other changes and determine the impact on policy processing.
• Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
• Provide a moderate level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
• Working with business partners and Information Technology, plan and manage project activities of a moderate complexity / visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.

This position is a full time salaried, exempt (non overtime eligible) position.

As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.