Specialty Scheduler

United States·Vailmid

SchedulerConstruction & Real Estate

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Quick Summary

Key Responsibilities

Responsible for answering incoming phone calls, taking complete messages, prioritizing and redirecting calls appropriately and timely monitoring of incoming referrals. Coordinate between patient,

Technical Tools

SchedulerConstruction & Real Estate

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

The Howard Head Sports Medicine scheduler will be the first point of contact between the patient and/or MD office and Therapy office and shall increase the conversion rate of MD referrals by expediting and streamlining the scheduling process to enhance the patient experience. Responsible for coordination of logistics during the patient’s episode of care.

What you will do:

Responsible for answering incoming phone calls, taking complete messages, prioritizing and redirecting calls appropriately and timely monitoring of incoming referrals.
Coordinate between patient, referring provider, insurance, interpreting services and clinic to manage logistics and enhance the patient experience.
Call potential patients upon receiving– explain expectations, insurance benefits, additional education, directions, and check in times as needed. Send follow-up email with information if patient cannot be contacted by phone.
Creates complete and accurate Pre-Registration accounts for all scheduled appointments.
Schedule Patients for therapy for expected duration of stay and follow up visits. Track and contact patients for re-evaluation and follow-up physical therapy visits while monitoring authorizations for continued care.
Perform PAR tasks such as paperwork prep, review, scanning, insurance benefits/HHSP, and follow-up schedules. Cover phone tree and front desks based on business needs.
Regular meeting cadence with HHSM Team Leads and physician groups to foster relationships
Track referral capture rates.
Role models for the principles of a Just Culture.
Perform other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience: