Quality Stock Coordinator - W/M/X - Permanent

●  Be the promoter of the stock quality policy in the warehouse

●  Ensure compliance with the application of quality processes, in particular the Quality Book in B return stations (clients returns)

●  Ensure the training of the new operators, and organize the training for the new processes.

● Quality audits at the B returns stations to ensure that the rules defined in the specification are well applied at Santa Oliva :

▪  Define the volumes, the right process in this WH (with the support & approval of the IM quality team)

▪   Complete the centralised file of KPI. The good implementation of the quality specifications

▪  Analyse the weekly KPI and establish an action plan when needed to improve the qualification process

● Audits of clearance online sales shipments to members to ensure the quality of the products and of the packaging :

▪  Define the volumes, the right process in this WH

▪  Complete the centralised file of KPI.

▪  Ensure the good implementation of the quality specifications

● Audit of process: to ensure that all process are well followed, define KPi’s and share them with the team

Key contact to understand the local processes when investigating a stock data quality issue.

Support the deployment of new tasks and processes that will allow the stock data quality:

-   local communication to the different teams

-   follow deployment by monitoring the KPIs for STO

-   List alerts and attention points that could prevent the objective of quality to be reached.

● Review the different topics with :

▪  Last actions

▪  Risks / attention point

▪   Future actions Milestones review

● Qualification of the new topics and identification of the IM /STO interlocutors

▪ Organize the communication with Santa Oliva's team

▪ Train the key users to any new IM processes and tools and make sure that all the impacted team of the warehouse will be trained by their managers

▪  Adapt the communication and training material in Spanish 

▪  Collect the feedback/need for improvement from the warehouse and raise alerts

▪ Attend all the project committees to follow and understand in detail the purpose and the impact on the process, tool, and the organization.

▪ Attend the training sessions organized by the tech / project team

▪ Investigate any issue raised by IM BPO (ex : reasons for a deviating KPI)

▪ Define and implement the stock revalorisation process in Santa Oliva: repacking, reparation, recycling. Follow the legal framework for the Spanish market

▪  Develop campaigns dedicated to repacked products online: home, high tech, mobile phone...

▪  Support the business development activities of Second Choice.

👉Variable bonus

👉Hybrid work model with the possibility to smartworking 1 day a week

👉Online language learning Platform