Veeva2mo ago

Practice Manager - Validation and CSA

SeoulFull-Timemid

OtherPractice ManagerHealthcare Non-Clinical

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

Key Responsibilities

Join Veeva as we modernize RTSM for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a Validation Analyst and CSA team focused on customer success from implementation and beyond.

Technical Tools

customer-successmentoringperformance-managementproject-managementsaas

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Managing with a focus on operational excellence includes:

· Ensuring customer and employee success

· Leading through hands-on and strategic initiatives

· Cultivating a positive and productive environment

· Driving new practices to support implementation excellence

· Creating innovative collateral to support delivery

· Partnering with global and cross-function teams to provide the best outcomes

Lead a Validation Analyst and CSA team

Responsible for hiring, performance management, and mentorship

Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.

Support and coach your team. Find and create billable work to drive productivity and hold your team accountable.

Manage escalations and support other teams in the project for implementation and post golive

Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.

Participate in RTSM requirement gathering sessions with clients and RTSM team members

Closely collaborate with RTSM Development and Project Management teams to ensure requirements are defined in a clear, testable, and compliant format

Ensure requirements are adequately tested following a risk-based approach

Develop and maintain CSV deliverables including requirements specifications, test scripts, summary reports, and trace matrices

Manage Validation testing cycles and resolution of issues and enhancement requests

Maintain change control documentation to ensure ongoing validation of the RTSM system

Provide technical expertise to RTSM team members in computer system validation, applicable regulations, and other quality system requirements

Support customers as needed in RTSM validation activities

At least 2+ years of manager experience