Service Delivery Lead - MedTech Commercial

Minnesota - MinneapolisRemoteFull-Timelead

OperationsOtherService Delivery Manager

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

Technical Tools

OperationsOtherService Delivery Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we advance our MedTech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. Veeva Systems drives innovation for our customers. In this role, you will lead the charge in ensuring customer success—both during implementation and beyond—for our commercial solutions serving Medtech clients. We are looking for a person that thrives in a fast-paced environment who can partner with our customers to innovate on new solutions and build sustainable processes.

Managing with a focus on operational excellence includes:

1. Ensuring customer and employee success and leading through ambiguity

2. Leading through hands-on and strategic initiatives for long-term success

3. Cultivating a positive and productive environment

4. Driving new practices to support implementation excellence

5. Creating innovative collateral to support delivery

6. Partnering with global and cross-function teams to provide the best outcomes

This is a remote, US-based position with required travel.

Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions through efficient and appreciated services

Partners with Services Engagement management team to ensure correct offerings and customer success

Onboard and enable resources to drive success on the MedTech projects

Team Management - drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects

Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success

Support and coach. Find and create billable work to drive productivity

Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with the customer

Cultivate trusted relationships with customers that drives high value services

Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery

Provide executive oversight of internal initiatives and project sponsorship

Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

10+ years of experience in Enterprise Software Implementation

2+ years of people management experience

Proven track record of managing large complex systems projects and teams

Expertise in enterprise software with deep understanding in system integration to drive product implementation

Operational excellence in leading Services including utilization and resource management

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $80,000 - $200,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.