Manager, Leave Administration, Retirement, and Wellness Programs - Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

• Oversee and lead the end-to-end administration of all leave programs, including FMLA, ADA accommodations, state-paid leaves, disabilities, military, worker’s compensation coordination, and company leaves ensuring compliance across multiple jurisdictions.
• Manage high-volume leave operations, ensuring SLAs and turnaround time are consistently met and escalated leave inquiries are handled fairly and quickly.
• Serve as the primary escalation point for complex, high-risk, or sensitive leave and accommodation cases.
• Serve as the Subject Matter Expert (SME) providing leadership, creative direction, and project management for the design, implementation, and administration of an integrated wellness strategy that enhances employee well‑being and drives meaningful engagement.
• Provide oversight of the 401(k) retirement plan by ensuring regulatory compliance, coordinating and preparing for retirement plan committee meetings, audits, and managing day‑to‑day administrative activities in collaboration with plan advisors and service providers.
• Ensure compliance with all the applicable federal and state regulations including FMLA, ADA, ERISA, HIPAA, and related reporting and documentation requirement.
• Oversee third-party administrators and vendors supporting leave, disability, retirement, wellness, and employee assistance programs.
• Lead other financial benefit programs such as Workplace Giving/Match program, tuition reimbursement, financial education and advisor programs, etc.
• Partner cross-functionally with HR Business partner, Employee Relations, Payroll and HR Technology teams to resolve any issues or discrepancies related to leave administration or programs supported by the team.
• Lead the communication strategy for leave, financial well‑being, and wellness programs by partnering with HR Communications to ensure clear, timely, and engaging employee education across all channels.
• Support project management for annual processes and vendor implementations, including facilitating provider renewals and RFPs in partnership with Procurement, Finance, Legal, and external consultants.
• Measure plan and program performance and provide reporting, metrics and strategic insights to leadership.
• Manage and lead the leave administration and wellness staff on daily administration of tasks.
• Manage the leave administration and wellness staff to maintain high level of morale, productivity and provide developmental opportunities.
• Manage, mentor, and coach the leave administration and wellness staff to improve overall leave management and benefit administration competency.
• Other benefits or total rewards projects as needed.

• Bachelor’s degree preferred.
• CBP, CEBS, SHRM-CP, PHR preferred.
• 8+ years of experience in Benefits, including managing leave of absence programs, with 3+ years in a team lead, supervisor, or manager role overseeing leaves, retirement plans, and benefits operations.

• Experience working within HR Systems; experience with Workday HRIS system preferred.

• Demonstrate behaviors based on Velera’s values: Dedication, Collaboration, Belonging, Curiosity, and Integrity
• Strong knowledge of benefits regulations, including COBRA, HIPAA, ERISA, PPACA, Section 125 and other applicable laws
• Strong knowledge of federal and state leave laws, including FMLA, ADAAA, and other applicable regulations
• Strong leadership skills with ability to handle sensitive issues in a confidential and professional manner
• Effective interpersonal skills with ability to collaborate with employees at all levels of the organization and build and maintain relationships with vendors and consultants
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven recommendations
• Ability to communicate effectively in both verbal and written formats and give presentations using various audiovisual support aids
• Ability to balance multiple projects, work in fast-paced environment, and meet deadlines
• Ability to exercise initiative, display detail orientation, and focus on complex and repetitive tasks
• Ability to exercise discretion and independent judgment in making decisions

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.