Vendavo24d ago

Support Engineer

United States·Bangalore,BengaluruFull-timemid

Customer SupportSupport Engineer

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Quick Summary

Overview

Vendavo is seeking for a Support Engineer role who will be responsible for maintaining,troubleshooting and supporting the products. The role bridges technical Support,

Technical Tools

Customer SupportSupport Engineer

Vendavo is seeking for a Support Engineer role who will be responsible for maintaining,troubleshooting and supporting the products. The role bridges technical Support, business understanding and Customer service.

The Support Engineer will be part of Vendavo's Global Support organization, providing L2/L3 technical support to enterprise customers. This is a highly technical role focused on deep investigation and root cause analysis - not scripted troubleshooting. It's a great fit for engineers or analysts looking to step into a customer-facing technical position.

Proficiency in SQL is essential - you must be able to independently write and execute queries for troubleshooting and data analysis.

Strong analytical and debugging skills, comfortable reading application logs and stack traces to identify root causes.

Excellent written and spoken English - you will engage directly with enterprise customers and be expected to communicate complex technical findings clearly and professionally.

End-to-end ownership of customer cases, from intake through resolution - reliable, accountable, and able to work independently.

Ability to replicate reported issues and document bugs or enhancement requests accurately for engineering teams.

Experience with JIRA or Salesforce is a plus, but can be learned on the job.

Flexibility to work EMEA hours as part of a global support team.

Professional growth and Development opportunities.

Working within a team of friendly, skilled people where help is always within reach

Flexible working hours

4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday

High-end laptop (Dell or Mac)

Competitive pay and bonus

18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year.

16 hours of paid volunteer time off per year

Wedding gift and newborn gift allowance for employees.

26 weeks of paid maternity leave and one week of paid paternity leave.

12 wellness leaves for women employees

Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.

Group Term Insurance coverage up to three times of their Annual CTC . Dependents are not covered.

Group Personal Accident coverage up to three times of Annual CTC. Dependents are not covered.

Provident fund contributions

Location & Eligibility

Where is the job

Bengaluru, United States

Hybrid — some on-site time required

Who can apply

Listed under

United States

Listing Details

Posted: April 3, 2026
First seen: April 3, 2026
Last seen: April 27, 2026

Posting Health

Days active: 24
Repost count: 0
Trust Level: 24%
Scored at: April 28, 2026

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Vendavo

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For more than two decades, we’ve been helping global manufacturers and distributors drive predictable, profitable outcomes with the most robust B2B pricing and selling solutions on the market. And it’s not just about technology. We hire the best people and have a proven process for pricing transformation. Here’s just one of our customers’ stories of success.

Employees

350

Founded

1998

Domain

Jobs

External application · ~5 min on Vendavo's site

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