Accounts Receivable Coordinator I

Join a High-Performance Culture That Drives Innovation and Excellence 

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.  
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about  accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.  
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.  
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

The Accounts Receivable Coordinator I will manage day-to-day collection activities for his/her assigned portfolio, to achieve Collection targets, both in Cash and Past Due Reduction, and contribute to DSO performance target while adhering to Vertiv’ collection policy.

• Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices. 

• Timely and accurately submit all customer-specific documentation requirements to secure payment. 

• Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team. 

• Timely research all disputes/short payments/credits brought to your attention by the cash application team or by the customer.

• Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team. 

• Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector or leadership. • Daily update each account/invoice status and collection efforts in the collection tool. 

• Work cooperatively with cash application team to resolve/properly apply any unapplied cash. 

• Participate in ad hoc projects and prepare ad hoc analysis as required.

• Identifies customer (internal/external) & stakeholders needs through communication and probing. 

• Create solutions to customer & stakeholder problems or issues. Provide sound recommendations to their queries. 

• Assists customers & stakeholders in handling, servicing, follow-up, communication, and closure of issues, which could include collaboration and coordination with other department/team. 

• Participates/Facilitates in team meetings, Huddles and information cascades.

Definition: Individual contribution to further team effectiveness and development towards better efficiency, productivity, support quality and quality of work life. 

1. Actively participates in team activities and initiatives. 

2. Fulfil other reasonable duties and projects as required. 

3. Serves as back-up for next level similar or related function for business continuity. 

4. Assist in conducting training of new associates, as needed 

5. Participate in company-initiated trainings and activities, which aims to upskill or develop new skills which will benefit the team and department.

6. Participates on different activities initiated by the Company and Team to promote work life balance and effective team.

Education: University studies 

Experience: 1 year in customer service environment (preferred)

• Effective communication and interpersonal skills 

• Must be assertive and confident 

• Must have positive attitude and focus on customer-service. 

• Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure 

• Knowledgeable in the use of MS Office Software – Word, Excel, PowerPoint and Outlook. 

• Ability to set priorities/initiatives to complete daily work 

• Ability to handle large volume of email communications and phone calls 

• Good analytical and problem-solving skills and keen attention to details

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 
Customer Focus 
Operational Excellence 
High-Performance Culture 
Innovation 
Financial Strength

OUR BEHAVIORS 
Own It 
Act With Urgency 
Foster a Customer-First Mindset 
Think Big and Execute 
Lead by Example 
Drive Continuous Improvement 
Learn and Seek Out Development