Engineer I - Field Service - CSM

India·Hyderabadmid

OtherEngineer

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Requirements Summary

BE/B. Tech./Diploma in Electrical/Mechanical/Electronics with a min. 6 Years of post-qualification work experience including min.

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OtherEngineer

Requirements

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BE/B. Tech./Diploma in Electrical/Mechanical/Electronics with a min. 6 Years of post-qualification work experience including min. 4 Years in managerial/supervisory role at Data Center /Critical facility.

An excellent understanding of the electrical and mechanical systems involved in critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gears, UPS Systems, ATS Units, PDU Units, PAC/CAC Units etc.
Proven track record of people management and developing teams.
Ability to solve problems at their root, stepping back to understand the broader context and having strong aptitude for trouble shooting and problem solving.
Shows good judgment and instincts in decision making.
Ability to prioritize in complex, fast-paced environment.
Oversee all aspects of the Data Center's critical physical infrastructure. To ensure that all work performed within the space is done with high quality following the Change Management practices and without any impact (Zero-downtime) on critical IT Systems and Applications operational in the Data Center.
Manage all facilities operations, planning, Repair and Maintenance related jobs in the Data Center, and ensure quality of documentation in the mission critical infrastructure.
Manage and lead the outsourced staff in the DC to ensure smooth Data Center operations on 24x7x365 basis.
Coordinates daily with a multitude of third-party vendors for planned preventive maintenance, Breakdown Maintenance and any other relevant activity ensuring adherence to contracted SLAs.
Site resource management by job allocation and supervision to onsite resources and close co-ordination with site customer’s officer in-charge in case of escalations and/or non-compliance of SLA with vendor(s).
Preparation of Daily/weekly/monthly/Quarterly/yearly Management Information System reports.
Incident Management in the Non-IT Infrastructure domain, submission of Root Cause Analysis report for critical incident(s) within 24 Hours and risk assessment reports etc. at site.
Supervision of additional projects in the DC, if any.
Provide timely inputs to customer for continuous improvement areas in Data Center domain.
Implementation of SOP including all Safety and PPE compliances at site as per customer’s HSSE guidelines.
Candidate will be working in general shift (from Monday to Saturday), check/verify System health reports/Shift Schedules and Shift reports submitted by Data Center Operators and Engineers.
Candidate will have regular performance review of the team and will plan to replace the non-performing staff or to replace the staff who has resigned from the services by initiating recruitment process of the new staff.