Road Supervisor

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Road Supervisor, you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

• →Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• →Develop and implement training programs for new hires and ongoing training for existing drivers.
• →Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• →Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• →Go to the scene of accidents and incidents to manage processes and protocols
• →Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• →Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• →Learn the fundamentals of Via operations and related safety procedures
• →Perform the routine operation of vehicles, including pre- and post-shift inspections

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old
• Hold a valid Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the city and community of Mobile, AL
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with all customers and the public
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.