Viabill4mo ago

Customer Support Specialist with Danish

Denmark·Copenhagen,CopenhagenFull-Timemid

Customer SupportCustomer Support SpecialistCustomer

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Quick Summary

Overview

About ViaBill ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.

Technical Tools

customer-supportfintech

About ViaBill

ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.

We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

Support customers with questions related to payments, orders, and accounts

Resolve cases in a clear, friendly, and solution-oriented manner

Follow internal procedures and guidelines, including compliance-related checks

Accurately register and document cases in our support system

Identify recurring issues and share insights with the team

Collaborate closely with colleagues across Customer Support and Operations

Native Danish speaker or fluent at a professional level

Strong command of English, which is our working language

Experience in customer support or another customer-facing role

Clear and professional communicator with a strong service mindset

Structured and reliable, comfortable handling multiple cases in parallel

Calm and professional, even in challenging situations

Confident using digital tools and support systems

Motivated to learn and work in a fast-moving environment

A stable role in a growing and well-established FinTech company

Structured onboarding and continuous support

A professional, supportive, and down-to-earth team

Modern office in the heart of Copenhagen

Opportunities for development and growth within Customer Support

About Our Team

We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.

Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Our office is located in the historic heart of the city.

Join our 70+ ambitious colleagues and be part of something extraordinary.

Interested in becoming part of our journey? Please submit your CV in English.