Administrative Assistance CTCCE

Mcv Main Campusmid

OtherAdministrative

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Quick Summary

Key Responsibilities

Customer Service• Serve as the primary point of contact by answering the CTCCE main telephone line in a professional, courteous,

Technical Tools

OtherAdministrative

Responsibilities

~1 min read

Customer Service
• Serve as the primary point of contact by answering the CTCCE main telephone line in a professional, courteous, and timely manner
• Monitor and respond to the CTCCE general email account
• Provide accurate information regarding:
o Course registration procedures
o Course schedules and availability
o General program information
o Office hours and department services
o Frequently asked student questions
• Route telephone calls and email correspondence to the appropriate staff member when issues cannot be resolved at the front-line level
• Maintain a positive, service-oriented experience for students, healthcare professionals, and community partners

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