Global Public Sector Customer Success Manager - National Security Ecosystem

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

• →Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
• →Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
• →Orchestrate partnerships and technology collaborations within the NSA industry sphere to accelerate customer adoption and scaling of Virtru solutions
• →Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
• →Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
• →Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
• →Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

• Active US Top Secret / SCI clearance with Full Scope Poly
• Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, mathematics, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
• Willingness to travel (<25%)
• Must excel at cross-functional collaboration and breaking down organizational silos
• Ability to work autonomously and collaborate with peers across multiple time zones
• Proven track record managing customer relationships, projects, and executive engagement
• Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
• Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
• Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
• Previous government or military experience within NSA/CSS, its components, or industry associated with the Signals Intelligence, Cryptologic, and Information Assurance communities is preferred

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including slack, email, zoom, etc.