Field Applications Engineer - Vision Systems - North America (Remote US or Canada)

Our client is seeking a skilled and experienced Field Applications Engineer specializing in vision systems. The ideal candidate will have a strong technical background in CMOS image sensors, FPGAs, and imaging SoCs, coupled with excellent problem-solving and customer-facing skills. This remote position will be based in North America, supporting customers and sales team with technical expertise and solutions.

1. Technical Support:

• Provide pre-sales and post-sales technical support to customers, addressing inquiries related to vision systems, CMOS image sensors, FPGAs, and imaging SoCs.

• Assist customers with system integration, troubleshooting, and optimization of imaging solutions.

• Conduct on-site and remote technical training sessions for customers and partners.

1. Application Development:

• Collaborate with customers to understand their application requirements and develop tailored solutions.

• Assist in the design, development, and testing of custom applications and solutions.

• Provide technical guidance and support during the evaluation and implementation phases.

1. Product Expertise:

• Maintain in-depth knowledge of our product portfolio, including technical specifications, features, and benefits.

• Stay updated on industry trends, emerging technologies, and competitive products.

• Act as a technical liaison between customers, sales teams, and solution development teams.

1. Customer Engagement:

• Build and maintain strong relationships with key customers, ensuring high levels of customer satisfaction.

• Conduct regular follow-ups with customers to ensure successful implementation and address any ongoing technical issues.

• Gather customer feedback and insights to inform solution development and improvement.

1. Sales Support:

• Assist the sales team in identifying and qualifying new opportunities, providing technical expertise during the sales process.

• Participate in trade shows, conferences, and industry events to showcase our products and solutions.

• Develop and deliver technical presentations and demonstrations to prospective customers.

Qualifications:

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field (Master’s degree preferred).
• Minimum of 5 years of experience in a field applications engineering role or similar, specializing in vision systems.
• Extensive knowledge and hands-on experience with CMOS image sensors, FPGAs, and imaging SoCs.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Self-motivated and capable of working independently in a remote setting.
• Willingness to travel within North America as needed.

Preferred Qualifications:

• Familiarity with software development and programming languages relevant to imaging systems.
• Experience working in a customer-facing role with a proven track record of customer satisfaction.
• Expertise in one or more imaging application areas, for example, machine vision, scientific imaging, IoT, embedded imaging, automotive imaging, AR/VR, etc.