Data Quality Specialist

About Us:

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

• →Verifies, corrects and enters participant information into centralized database;
• →Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• →Monitors database reports to assure consistency with hardcopy records and other logs
• →Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
• →Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
• →Trains staff on database and answers questions relating to the system
• →Supports any technical and reporting issues for the Program;
• →Assists with program funder audits and monitoring visits;
• →Attends conferences and regular meetings with database contractors and Funder staff
• →Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• →Exports data and upload to Funder repository as directed
• →Other duties as may be required to support the program with database and information system expertise.

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Monitors accuracy of system reports, verifies database matches hard copy records.
• Creates reports to support Program Manager, shelter management and case managers
• Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
• Trains program staff on HMIS, subject matter expert for staff
• Supports any technical and reporting issues for Program; Assists with program funder audits and monitoring visits; Attends conferences and regular meetings with database contractors and Funder
• Exports data and upload to Funder repository monthly
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Other duties as required (subject to change based on the needs of the organization).
• Occasionally assist with special events and public functions

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

• Bachelor's degree preferred
• U.S. Veteran preferred.
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual preferred (English and Spanish)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

• High School Diploma or equivalent

• 1-year experience operating/maintaining database