Adoption & Change Management Lead

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a highly experienced Adoption & Change Management Lead to shape how Vodafone employees globally experience, adopt, and derive value from the Digital Employee Experience (DEX) portfolio. This role sits within the Office IT Strategy, Design & Architecture function and is accountable for ensuring that digital workplace investments—particularly AI‑enabled and Microsoft‑centric capabilities—translate into sustained behavioural change, measurable productivity improvement, and higher employee engagement. The role operates at global scale, influencing markets, senior leaders, and cross‑functional teams. It balances strategic ownership of adoption frameworks and standards with hands‑on leadership of global adoption initiatives. The individual in this role acts as the design authority for adoption and change, ensuring consistency, clarity, and employee‑centricity across all Office IT communications and enablement activities. ## What you’ll do * Define and own adoption and change management frameworks, methodologies, and standards for the Vodafone Digital Workplace. * Design, deliver, and continuously improve global adoption initiatives in collaboration with local market and business adoption hubs. * Establish adoption success metrics and reporting models, tracking sustained usage and behavioural change over time. * Act as a design authority for adoption and change, ensuring consistency of content, messaging, and information architecture across Office IT channels and initiatives. * Influence Office IT portfolio decisions through data‑driven change insights, advocating for employee experience excellence. * Translate strategic roadmaps into scalable, repeatable adoption playbooks that support global rollout and local relevance. ## Who you are * An experienced change and adoption leader with a proven track record of delivering enterprise‑level change in large, multinational organisations. * Skilled in designing adoption‑led growth strategies and enabling behavioural change across diverse, global audiences. * Confident using data, insights, and storytelling to influence both technical and non‑technical stakeholders, including senior leadership. * Experienced in Digital Employee Experience (DEX), employee journey design, and modern digital workplace platforms. * Knowledgeable in Microsoft 365, Copilot, GenAI, and evergreen cloud services. * Comfortable working across strategy, design, architecture, and product teams using agile or iterative delivery approaches. * Professionally qualified in change management (for example, Prosci, ADKAR, or equivalent). ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * The opportunity to shape the global Digital Employee Experience for one of the world’s leading technology and connectivity organisations. * Exposure to senior stakeholders across markets, with the ability to influence strategic decisions at scale. * A collaborative, inclusive environment that values innovation, learning, and continuous improvement. * The chance to work at the forefront of AI‑enabled digital workplace transformation. ## What skills you will learn * Advanced adoption analytics and success measurement techniques. * Deep expertise in AI‑driven digital workplace solutions, including Copilot and GenAI use cases. * Enhanced stakeholder influencing and cross‑cultural communication skills at global scale. * Scalable change playbook design for complex, multinational environments. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA ## Follow us on social media and #StayConnected * LinkedIn * Facebook * Instagram You can also chat with our employees to learn more about our projects: Click here