Customer Insights Specialist

## Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. ## Role Purpose Providing Insights for the Customer behaviour changes in a highly dynamic competitive market mainly through monitoring & inventing KPIs to track the products performance, assessing & analysing performance of ATL, BTL & structured moves. Also, understanding the customer needs & providing the right actionable Insights to the stakeholders to enhance the Company’s performance & minimize commercial risks. ## Job Profile • Create & develop daily, weekly & monthly dashboards. • Invent new KPIs for better performance tracking. • Build and manage relationships with internal customers (Stakeholders) • Integrate different types of insights to provide a full integrated story • Lead on aspects related to customer base profitability by administering effective assessments policies. • Provide guidance on the viability of all products, initiatives based on profitability, business case modelling and base risk assessment. • Remain up to date on overall market moves to ensure that Vodafone propositions are competitive in the market. • Influence stakeholders’ decision making by providing the right actionable Insights. ## Comptencies and Qualifications • B.SC degree Engineering, Business, Economics, Marketing. • 0-2 years of Marketing experience preferably in telecom sector. • 0-2 years of Quantitative Data Analysis experience. • Experienced in briefing of and working with qualitative and quantitative market research, Pricing, customer data, financial information and customer segmentation. ## Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. ## Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.