Deputy General Manager_IT Business Partner - CARE Services - VOIS_Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an IT Business Partner to lead and shape the IT agenda for the CARE service line, supporting service redesign, optimisation, and sustainable growth. This role acts as a strategic bridge between business and technology, ensuring IT initiatives are aligned with business priorities and deliver measurable value. The individual will represent IT across the CARE Service Line Leadership Team, drive innovation through technology, and enable effective change adoption across complex operational environments. ## What you will do * Align IT strategy and initiatives with CARE service line objectives to enable business outcomes and long-term growth. * Build trusted partnerships with senior stakeholders to understand business needs and translate them into clear, prioritised IT requirements. * Define and evolve a forward-looking technology roadmap that improves efficiency, service quality, and competitive advantage. * Evaluate, recommend, and shape technology solutions that enhance customer service operations and support innovation. * Oversee IT initiatives across the CARE tower, ensuring delivery against agreed timelines, benefits, and KPIs. * Act as a single point of accountability for IT at service line leadership forums, managing escalations and dependencies. * Enable successful change by supporting communication, training, and adoption of new systems and platforms. * Contribute to IT financial planning by forecasting demand-driven costs, tracking benefits, and supporting cost optimisation. ## Who you are * A strategic thinker with strong business acumen, able to translate organisational goals into effective IT solutions. * Experienced in enterprise or domain architecture, IT product management, or large-scale platform leadership. * Comfortable engaging with senior stakeholders and influencing decisions across complex, matrix environments. * Knowledgeable in customer service and enterprise operations systems, including CRM and care platforms. * Confident working with cloud technologies, integration patterns, and data analytics tools. * Skilled in balancing multiple priorities, managing demand pipelines, and delivering outcomes through collaboration. * A clear communicator with a results-focused mindset and a track record of driving business improvement through technology. ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * The opportunity to influence strategic IT decisions within a global organisation. * Exposure to senior leadership and cross-functional collaboration at scale. * A role with real impact on customer experience and service innovation. * Access to a diverse, inclusive, and forward-thinking working environment. * Continuous learning through complex transformation and technology initiatives. ## What skills you will learn * Advanced business partnering and stakeholder influence at enterprise level. * Technology roadmap development aligned to service transformation. * Change enablement and adoption in large operational environments. * Financial and benefits management of IT investments. * Practical application of cloud, integration, and analytics capabilities in customer service contexts. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA ## Follow us on social media and #StayConnected * LinkedIn – VOIS * Facebook – VOIS Global * Instagram – VOIS Global