Deputy General Manager_IT Business Partner - Enterprise Services - VOIS_Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an IT Business Partner to lead and shape the IT agenda for the Enterprise Service Line within VOIS. This role plays a critical part in aligning technology strategy with business priorities, supporting service redesign, and enabling sustainable growth. Acting as a trusted advisor, the individual will collaborate closely with Enterprise stakeholders to identify opportunities where technology can improve efficiency, enhance service delivery, and drive innovation, while representing IT across Service Line leadership forums. ## What you will do * Align IT strategy and initiatives with Enterprise Service Line business objectives to enable measurable outcomes. * Build strong partnerships with senior business stakeholders, translating business needs into clear, prioritised IT requirements and high-level solutions. * Define, evolve, and govern a forward-looking technology roadmap that supports operational efficiency, service growth, and competitive advantage. * Evaluate and recommend technology solutions that address business challenges and enhance customer and service outcomes. * Oversee delivery of IT initiatives across the Enterprise tower, ensuring progress, timely decisions, risk management, and resolution of escalations. * Support change enablement by driving adoption of new systems through communication, training, and post-implementation support. * Contribute to IT budget planning, demand forecasting, benefit realisation, and cost optimisation while maintaining business value. ## Who you are * An experienced IT professional with strong business acumen, able to translate strategic goals into practical technology solutions. * Confident engaging with senior stakeholders and acting as a trusted advisor across business and technology teams. * Knowledgeable in enterprise IT architecture, platforms, and emerging technologies, with the ability to collaborate effectively with technical teams. * Experienced in enterprise operations, customer service systems, and regulatory environments, with a balanced approach to risk and value. * Skilled in managing competing priorities, shaping IT demand, and delivering outcomes in complex, fast-paced environments. ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * Opportunities to work closely with senior leaders and influence strategic technology decisions. * Exposure to large-scale enterprise platforms and transformation initiatives across global markets. * A collaborative environment that values continuous improvement, innovation, and learning. * The chance to make a visible impact on service performance, customer outcomes, and business growth. ## What skills you will learn * Advanced stakeholder engagement and strategic influencing at senior leadership levels. * Enterprise technology roadmap planning and portfolio prioritisation. * Financial and value management of IT investments. * Change management and adoption strategies for complex technology implementations. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA ## Follow us on social media and #StayConnected * VOIS on LinkedIn * VOIS on Facebook * VOIS on Instagram