Responsible AI Manager

## Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. The role plays a key part in delivering outcomes across the programme’s workstreams and in shaping the design, implementation and continuous improvement of Responsible AI processes, workflows and tooling. Working collaboratively with teams across Commercial, Technology, Cyber Security, Corporate Security, HR and Supply Chain Management, the role helps translate policy and regulatory requirements into practical, scalable ways of working that support innovation while managing risk. ## What you’ll do * End‑to‑end governance ownership: Own and operate elements of the end‑to‑end Responsible AI governance model, ensuring effective triage, routing, and proportional treatment of use cases through appropriate approval pathways; * Risk oversight and decision support: Provide expert review of AI use cases, advising senior business stakeholders on risk profiles, control expectations and decision trade‑offs; * Risk framework evolution: Lead the continuous improvement of Responsible AI risk assessment frameworks, methodologies and classification approaches; * Emerging technology readiness: Shape and define Responsible AI requirements for emerging technologies and new model capabilities; * Lifecycle embedding: Drive the systematic embedding of Responsible AI across key delivery lifecycle stages; * Risk register ownership and integration: Maintain and evolve the Responsible AI risk registers, ensuring alignment and integration with related risk frameworks; * Tool adoption and continuous improvement: Drive adoption and continuous improvement of Responsible AI tooling by defining requirements and aligning tooling roadmaps with regulatory, risk and business needs; * Stakeholder enablement: Work closely with Privacy Managers, Product, Technology and Cyber Security teams to embed Responsible AI ways of working; * Operational Support: Provide operational support as required by the Responsible AI lead, supporting with assessments, incidents, or advisory matters. ## Who you are * Bachelor/Master Degree; * At least 2 years’ experience in an AI governance/Responsible AI role, with a focus on practical implementation and operationalisation; * Knowledge of Responsible AI risk types, root causes and mitigations, including hallucinations, prompt injection and content safety; * A strong understanding of regulatory requirements and obligations, including the EU AI Act, but also adjacent regulations such as the EU Data Act, GDPR or Cyber Resilience Act; * Ability to deliver workstreams cross-functionally with strong stakeholder management skills; * Proactively analyse and identify gaps in the programme, contribute ideas and evolve current approach and thinking; * Ability to provide expertise and advice on Responsible AI requirements and best practice across the business; * A solid understanding of concepts such as LLMs, GenAI, retrieval-augmented generation (RAG) and agentic AI; * Fluency in English. ## Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. ## What's in it for you * Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders; * Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products; * Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors; * Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products; * Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx); * Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles. ## Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.