Retail Support Tech Specialist

## Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. ## What you’ll do Role purpose: The candidate will work as an application support during working hours and oncall, solve technical issues (global and individual), will be responsible for technical reviews, upgrades, service restoration, integration with back-ends and maintaining system's security. responsible for system deployment for one or more of Vodafone Risk, Wincash, Extranet and Eshop ## Who you are Key accountabilities and decision ownership: * Previous Experience in VF frontline Call center * Cross functional communication skills * Ability to manage change across different department and communicate with different levels of the organization * High Time Management * Fundamental Knowledge of project management ## Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. ## What's in it for you Core competencies, knowledge and experience: * Demonstrates ability of teamwork, flexible, take initiative, set plans and executes them in addition to problem solving, handle multiple tasks/priorities. * Excellent Analytical, problem solving and Negotiation abilities. * Ability to solve critical issues. * Expert level in using customer care systems * Very Good Analytical and reporting writing skills * Very Good Presentation skills Must have technical / professional qualifications: * Programming experience * Shell Scripting * Java * Unix and Linux * Oracle database * SQL/PLSQL * Microsoft SQL Server * Siebel IP17+ Administration * UIPath ## Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.