Senior Manager Sales Academy

## Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. ## Role Purpose: The Senior Manager Sales Academy is responsible for defining, leading, and executing the Sales Academy strategy to build a high performing, future ready sales force across Vodacom DRC. The role ensures that all Sales & Distribution teams and partners are equipped with the right skills, product knowledge, tools, and behaviors to deliver superior commercial performance, customer experience, and revenue growth. ## Key Responsibilities: Sales Academy Strategy & Governance • Define and own the Sales Academy strategy, aligned with Vodacom DRC commercial objectives and Group standards. • Position training as a strategic lever to drive sales performance, productivity, and customer experience. • Establish governance, standards, and frameworks for all sales training interventions. Training Design & Delivery Oversight • Oversee the design, delivery, and continuous improvement of training programs covering: o Products & services o Sales skills & distribution best practices o Tools, systems, and processes o Customer experience & service excellence • Ensure all Sales & Distribution staff and partners are trained ahead of new product launches and major updates. • Validate training content accuracy and compliance with Vodacom policies. Performance, Capability & Impact Measurement • Ensure systematic assessment of skills gaps and training needs across sales channels. • Define and track training effectiveness KPIs and performance impact. • Oversee the maintenance of training matrices, reports, and dashboards (daily, weekly, monthly). People Leadership & Capability Building • Lead, coach, and develop Sales Academy team members. • Foster a culture of excellence, accountability, innovation, and continuous learning. • Ensure optimal resource allocation across training initiatives. Stakeholder & Cross Functional Collaboration • Act as a key business partner to Sales, Marketing, Product, Customer Operations, and Technology teams. • Contribute to new product development processes, including user testing and readiness enablement. • Provide advisory support to Sales leadership on people capability and performance improvement. Projects, Budget & Compliance • Manage Sales Academy projects end to end, ensuring timely and quality execution • Own and manage the Sales Academy budget efficiently. • Ensure compliance with Vodacom rules, policies, and data protection requirements (GDPR). ## Required Qualifications, Knowledge & Experience: Qualifications • Bachelor’s degree in Education, Business, Psychology, HR, or related field. • Master’s degree is an advantage. Experience • Minimum 7–10 years’ experience in Sales Training, Sales Enablement, or Capability Development. • Strong experience in Sales & Distribution environments, preferably in Telecommunications. • Proven leadership experience managing teams and large scale training programs. • Exposure to customer experience, service & selling, and partner/channel management. Key Skills & Competencies • Strategic thinking & execution • Sales capability development • Training design & facilitation oversight • Strong leadership and people management • Stakeholder influence and communication • Project and budget management • Analytical and performance driven mindset • Change management and innovation ## Values & Leadership Behaviours: • Customer centric and results driven • Strong collaborator and team leader • Integrity, accountability, and reliability • Continuous improvement and learning mindset • Passion for people development ## Job Title: Senior Manager – Sales Academy Function: Sales & Distribution Band: Management/TW12 Department: CBU Location: DRC – Kinshasa Reports to: ME Sales & Distribution Vodacom DRC welcomes applications from candidates without discrimination and embraces diversity and inclusion. We strongly encourage women, neurodivergent individuals, and people living with disabilities to apply. We firmly believe that every individual brings unique and invaluable qualities, and we are committed to fostering an inclusive, respectful, and supportive work environment where everyone can flourish. Together we can.