VodafoneThree - Business Continuity & Quality Snr Spec

Working Hours: Full time 37.5 hours per week - Monday to Friday You'll act as the key Business Continuity co‑ordinator for Consumer Operations, working across our retail stores and onshore/offshore contact centres to ensure we're fully prepared for any disruption. You'll lead the Consumer Operations Business Continuity Plan and Business Impact Analysis, keeping both accurate and up to date. You'll also work closely with stakeholders to assess readiness, identify risks, and highlight potential impacts. Most importantly, you'll make sure the right actions and mitigations are in place so the organisation can respond confidently and recover quickly if a crisis occurs. You'll carry out risk assessments and business impact analyses to understand our critical processes, the threats that could affect them, and the time we'd need to recover. You'll work with key stakeholders to map out impacts on our operation and customers, and help shape plans to mitigate those risks. You'll deliver training and awareness sessions to help teams across Commercial Operations understand our continuity plans and what to expect during a disruption. You'll monitor and report on how well our continuity and quality activities are performing, and you'll lead the internal and external quality audits needed to ensure we meet the right standards. You'll keep our business continuity plans and strategies up to date, making sure they evolve as the business changes and external risks shift. You have around two years' experience in a frontline, back office, or support role within a call centre or customer facing environment. You're comfortable communicating with senior managers and stakeholders and building positive working relationships. You're highly organised and confident planning and managing your workload effectively. You're used to working under pressure and staying focused when deadlines are tight. You can break down problems, gather the right information, understand the facts, and work towards a clear, well reasoned solution.