Business Process Transformation Specialist

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

• Support current-state analysis to identify inefficiencies, bottlenecks, and improvement opportunities
• Assist in applying process improvement methodologies such as Lean Six Sigma
• Contribute to designing and implementing optimized workflows

• Coordinate interviews and support workshops (e.g., kaizen sessions) to gather insights from stakeholders
• Collaborate with business teams to understand operational challenges and requirements

• Document workflows, standard operating procedures (SOPs), and process maps
• Support the development and rollout of new or improved processes

• Define and track key metrics to monitor process performance
• Support continuous improvement initiatives through data analysis and reporting

• Partner with Enterprise Change Management teams to support adoption of new processes
• Help ensure successful implementation and sustained usage of process improvements

• Stay informed on emerging trends, tools, and technologies in process optimization and automation
• Support exploration of tools such as RPA to enhance efficiency

• Strong analytical and problem-solving skills with attention to detail
• Ability to interpret data and identify actionable insights
• Effective communication skills and ability to collaborate across teams
• Curiosity and willingness to learn and take on new challenges
• Understanding of process improvement concepts and methodologies
• Ability to manage multiple priorities in a fast-paced environment

• Bachelor’s degree in Business, Operations Management, or a related field
• 2–3 years of experience in operations or process improvement roles
• Experience supporting process improvement initiatives that drive efficiency and business outcomes
• Exposure to Lean Six Sigma or similar methodologies is an asset
• Familiarity with process mapping and value-stream analysis
• Experience with data analysis tools and RPA platforms (e.g., UiPath, Blue Prism) is a plus

If you’re passionate about improving processes, solving operational challenges, and driving meaningful change, this is an opportunity to grow your impact within a dynamic organization.

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

The salary range for this position is between C$75000 to C$85000.