VodafoneThree - HS&QA Incident Manager

## Location: Newbury (we are flexible on location for this role) + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. ## Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. ## What you’ll do We are looking for a Health & Safety / Quality Assurance Incident Manager to strengthen VodafoneThree’s approach to managing and learning from HS&Q incidents across our deployment programmes. This role will ensure we build a safe, resilient operational environment by driving early risk identification, consistent reporting and robust investigation of all incidents, from observations to major events. You will work across major programmes, collaborating with internal teams, regional functions and our supply chain to embed standardised processes, ensure compliance with CDM, HRB and RIDDOR, and translate incident insights into safer ways of working. This highly varied role sits at the centre of our incident governance, turning data and trends into meaningful actions that support leadership decision making and continuous improvement. * Lead the end to end management of all Health, Safety and Quality incidents, ensuring accurate capture, timely escalation, compliant reporting (CDM, RIDDOR, HRB) and robust investigation of all events, from near misses to major incidents. * Coordinate real time incident response, including scene preservation, stakeholder notification, initial triage and early engagement with Legal, SCM and other critical functions. * Oversee and quality assure complex investigations, ensuring evidence based analysis, clear causal findings and actionable recommendations, with corrective and preventative actions tracked through to verified closure. * Own incident governance and intelligence, maintaining a high quality incident database, analysing trends and emerging risks, and converting insights into targeted prevention programmes and safer ways of working. * Drive supplier and internal accountability, reviewing incident performance, investigation quality and compliance, and leading cross supplier learning to embed consistent standards and continuous improvement. * Champion a culture of openness, early escalation and prevention ## Who you are * Significant experience leading serious incident investigations and major incident response within telecoms, construction or other high risk, fast paced operational environments. * Strong working knowledge of Health & Safety legislation and industry standards (e.g., CDM, RIDDOR, HSG245), with the ability to translate requirements into practical, operationally effective controls. * Expertise in structured investigation methodologies, with the capability to analyse complex data, identify root causes and drive meaningful, measurable improvement actions. * Excellent communication and influencing skills, able to challenge constructively, engage senior leaders and hold suppliers to account while maintaining strong collaborative relationships. * Proven experience working across multi contractor environments, partnering with supply chain organisations and cross functional teams to embed consistent standards and shared ownership of safety and quality. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. ## What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. ## #VodafoneThree #LI-Hybrid