Voltalabs8d ago

Technical Deployment Manager

United StatesFull-timemid

OtherDeployment

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Quick Summary

Overview

ABOUT US: Volta Labs is building a suite of genomics applications for our first-of-its-kind digital fluidics sample prep automation platform.

Technical Tools

OtherDeployment

ABOUT US:

Volta Labs is building a suite of genomics applications for our first-of-its-kind digital fluidics sample prep automation platform. Our technology will remove the need for laborious sample setup, provide a technology-agnostic suite, and shorten sample processing time from hours to seconds. We believe our tech is the next step in unlocking the hospital of the future and will accelerate medical research by decades.

THE TEAM:

You'll join a team of innovative thinkers who love to experiment, collaborate, and win together. We are passionate about pushing the boundaries of automation, biology, computing, robotics, design, and user experience to benefit our customers and the world.

We are looking for a Technical Deployment Manager to drive smooth, on-time customer deployments across multiple geographies and time zones.

This role serves as the single-threaded owner from sales handoff through customer go-live, ensuring that every deployment is well-coordinated, predictable, and executed without surprises. You will coordinate across Sales, Manufacturing, Operations, Field Service, and Applications teams while acting as a clear point of contact for customers during deployment planning.

This is an in-person, on-site role based at our Boston headquarters, requiring close coordination with internal teams and hands-on engagement with deployment readiness.

Beyond deployments, you will also support cross-functional initiatives led by the Scientific Program Manager, contributing to internal programs that improve scalability, readiness, and operational excellence.

The ideal candidate is organized, technically fluent, and proactive — someone who asks the right questions early, identifies risks before they escalate, and drives teams to action when timelines are at risk.

Own end-to-end deployment execution from signed order through successful installation and handoff to customer-facing teams.

Build and manage detailed deployment plans, ensuring readiness across instruments, consumables, software, documentation, and field resources.

Coordinate shipments, monitor milestones, and proactively identify and escalate risks related to logistics, site readiness, or resource availability.

Serve as the central point of coordination across Sales, Manufacturing, Operations, Field Service Engineers, Applications Scientists, and Support.

Communicate clearly with customers on deployment timelines, dependencies, and changes, ensuring alignment and trust throughout the process.

Lead rapid issue response when deployment-critical problems arise, making decisions under uncertainty and mobilizing the right teams to resolve issues quickly.

Translate recurring deployment challenges into scalable processes, playbooks, and SOPs to improve future execution.

Support internal, cross-functional initiatives (e.g., process improvements, readiness frameworks, deployment scaling efforts) in partnership with the Scientific Program Manager.

Within 3 months you’ll…Ramp on Callisto systems, deployment workflows, and cross-functional processes. Shadow active deployments and begin owning smaller deployments or components. Build relationships across internal teams and identify key risks and gaps in current processes.

Nice to Have

~1 min read

Experience supporting instrument deployments, field operations, or customer implementations in biotech, life sciences, or technical hardware environments

Familiarity with laboratory workflows, sample prep, sequencing, or NGS-related operations

Track record of building or improving operational processes in a fast-scaling organization