Senior Manager, Sales Training

Reports To: Director of Enablement 

Location: Remote, East Coast US / UK

Vonage is a leader in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS), providing cloud-based solutions powered by AI to help businesses enhance communication, improve efficiency, and deliver exceptional customer and employee experiences.

At our core, we believe in innovation, inclusivity, and collaboration — we create technology that empowers organisations, and we foster a workplace where diverse perspectives and talents thrive.

We're looking for a Senior Manager of Revenue Enablement to lead and scale our enablement function across large segments of the business. You'll set the strategic direction for how enablement programmes are designed, measured, and governed, while leading a team of enablement specialists who are responsible for day-to-day delivery.

This is a role for someone who can operate above the detail without losing sight of it. You'll oversee multiple enablement specialists, establish the standards and frameworks that underpin all enablement activity, and represent the function at a senior level across Vonage. 

You'll own the full enablement agenda across your segment — identifying where the business needs to move, translating that into programme strategy, and ensuring your specialists have what they need to execute with quality and consistency. You'll also manage relationships with third-party training vendors and ensure everything — internal and external — aligns to Vonage's product, commercial, and customer objectives.

• Oversee enablement specialists across large segments of the business, ensuring alignment to a common standard of quality and effectiveness
• Create training objectives and define the metrics framework used to assess programme effectiveness across all areas of delivery
• Ensure training courses, materials, and delivery methods are continuously updated to reflect changes in product, customer needs, and business priorities

• Work with Sales and Product leadership to identify the highest-priority capability gaps and shape the enablement roadmap accordingly
• Work with Vonage's regional sales resources to define and develop training solutions that are fit for purpose in each context
• Ensure internal and external programmes align with stated product, customer, and business objectives — not just training best practice
• Establish and evolve the overall framework for how needs are assessed, solutions are designed, and outcomes are evaluated across the function

• Maintain and nurture consultative relationships with key Vonage and partner stakeholders, operating as a trusted adviser at a senior level
• Play a lead role in cross-functional working groups, helping to address and resolve enablement-related issues that span multiple teams or functions
• Represent the enablement function in senior forums and deliver high-profile presentations to Sales and business leadership on programme performance, priorities, and recommendations

• Lead, coach, and develop a team of enablement specialists, setting clear expectations and creating the conditions for high performance
• Establish overall work processes, standards, and priorities across the team — building a culture of rigour, accountability, and continuous improvement
• Address and resolve issues escalated from specialists and audiences; support specialists in building their own capability to handle issues at their level
• Identify, retain, and develop strong talent within the team; address performance gaps directly and early

• Define and own the measurement framework for enablement effectiveness — from completion rates and learner feedback through to manager-reported behaviour change and business impact indicators
• Identify patterns across programmes and teams that signal systemic issues or improvement opportunities, and lead the response
• Report programme performance, trends, and risks to the Director of Enablement and senior stakeholders, with clear recommendations attached

• Complete onboarding and develop a thorough understanding of current programmes, team structure, delivery cadence, and existing performance data
• Build relationships with key senior stakeholders across Sales, Product Marketing, Sales Ops, and HR Organisation Effectiveness
• Audit the existing programme portfolio and team operating model to identify structural gaps, duplication, and priority improvement areas

• Established a clear programme strategy and roadmap, with priorities agreed with the Director and key stakeholders
• Defined the metrics framework across all programmes, including what will be measured, how, and at what frequency
• Ensure your specialists have clear remits, aligned priorities, and the support they need to deliver to a high standard
• Begun addressing the most critical structural gaps identified during onboarding

• Full strategic ownership — a programme portfolio that is coherent, measurable, and demonstrably improving
• A reporting framework in place that gives senior stakeholders meaningful, regular visibility into enablement impact
• Established yourself as a credible, senior partner to Sales, Marketing, and Operations — someone who shapes conversations, not just responds to them
• A team of specialists who are well-led, developing, and delivering consistently

We know that no candidate is a perfect match for every requirement, and we encourage applications from those who may not meet every single point but believe they would thrive in this role.

You'll excel in this position if you:

• Have 7+ years in enablement, L&D, or a related sales performance function, with at least 3–5 years in a management role that included managing other managers or leads
• Have a strong track record of designing and governing enablement programmes at scale — across multiple teams, geographies, or product lines
• Are a skilled consultant and communicator — you listen well, work through ambiguity, and can represent the function credibly at a senior level
• Can balance competing priorities across Sales, Marketing, Product, and regional stakeholders — and make well-reasoned, transparent trade-offs
• Take a structured, outcomes-oriented approach to strategy and project management — you set the framework and trust your managers to execute within it
• Have experience managing or selecting third-party vendors and holding them to account
• Have experience with CRM and enablement tooling (e.g. Highspot, Yoodli, Gong)

Even if you don't meet every qualification, we encourage you to apply. We value strategic clarity, a coaching mindset, and the ability to drive lasting capability change across complex organisations.

You'll work with a best-in-class set of tools: Highspot for content and analytics, Yoodli for AI-powered sales coaching and roleplay, Gong for conversation intelligence, Articulate 360 for e-learning development, Glean for knowledge management, and Salesforce at the core. This isn't a wishlist — it's live infrastructure.

This role sits within a Director-led enablement function with a defined management ladder. Strong performance here has a visible next step — Director is the natural progression, and we're committed to developing the people who get us there.

The team operates with high autonomy — you'll be trusted to set the strategic agenda, build the operating model, and lead your team without being micromanaged. If you do your best work when you're given a remit and the space to execute it, you'll fit right in.

If this role excites you, we'd love to hear from you. If you'd like to tell us about a programme portfolio you've built, scaled, or transformed — and how you measured its impact — we'd love to read it. A cover letter is entirely optional.

The application journey has 3 key steps

• 30 min recruiter call — an introductory conversation to talk through your background, the role, and what you're looking for
• 45 min call with the Hiring Manager (Director of Enablement) — a deeper discussion of your enablement experience, how you think about programme strategy, and the team you'd be leading
• 60 min presentation session — a short presentation on an enablement programme portfolio you've built or transformed and how you measured its impact, followed by a discussion with the Director and one or two enablement peers

This process should take around 4–5 weeks from the first interview — your schedule is really important to us, so we promise to be as flexible as possible!

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.