Strategic Solution Architect - Network Powered Solution

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

The Strategic Solution Architect is responsible for technical leadership, consultative value generation, solution integrity, and architectural consistency across NWPS solutions. Partnering closely with Strategic Sales Overlay Leads and core account teams, this role ensures that complex customer solutions are value driven, technically sound, commercially viable, repeatable, and scalable.

• Act as the technical authority for overlay-led opportunities from qualification through close.
• Lead customer discussion to understand challenges and problems, solution discovery, architecture definition, and technical validation for complex deals.
• Ensure proposed solutions align with product roadmap, reference architectures, and scalability principles.
• Gather and translate customer business requirements into clear, executable solution designs.

• Partner tightly with Sales Overlay Leads to support solution-led selling and value articulation.
• Participate in customer workshops, technical deep dives, and executive briefings.
• Help frame technical capabilities into business outcomes, ROI, and differentiation narratives.
• Support pricing, packaging, and scope definition by ensuring solution feasibility and margin discipline.

• Define and maintain reference architectures, solution patterns, and deployment blueprints for priority use cases and verticals.
• Identify opportunities to productize or templatize custom solutions to drive repeatable revenue.
• Reduce bespoke implementations by promoting modular, platform-based designs.

• Identify technical, operational, and integration risks early in the sales cycle.
• Partner with Product, Engineering, and Customer Success to validate feasibility, dependencies, and delivery timelines.
• Ensure handoff readiness from sales to delivery, including documentation, assumptions, and success criteria.

• Act as the technical bridge between Sales, Product, Engineering, Security, Legal, and Operations.
• Provide structured feedback from the field into product roadmap, feature gaps, and integration priorities.
• Support internal enablement through training, playbooks, and solution walkthroughs.

• 10+ years of experience in solution architecture, pre-sales engineering, or technical consulting
• Proven experience supporting complex, enterprise-grade sales motions
• Strong background in platform, API/CPaaS, Telco, cloud, network, or SaaS architectures
• Ability to translate technical concepts into executive-level business language
• Experience operating in matrixed, global organizations

• Experience in overlay or specialist sales support roles
• Exposure to launching or scaling new products or strategic solutions
• Familiarity with vertical-specific architectures and regulated environments

• Strategic thinker as a customer trusted advisor
• Structured, analytical, and detail-oriented
• Comfortable operating in ambiguity and high-growth environments

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.