DevOps Engineer – Cloud Voice Platform

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Every phone call, every connection, every moment of real-time communication that Vonage powers runs through our core voice platform — and keeping it running at 99.999% availability is no small feat. As a DevOps Engineer on the CoreVoice team, you'll be at the heart of a mission-critical system that handles telephony traffic at global scale. You'll help us evolve and modernize this platform continuously — without ever taking it offline.

• →Maintain, improve, and evolve CI/CD pipelines and automation tooling to support a high-availability, high-demand voice platform
• →Design and implement infrastructure automation to reduce manual operations and increase system reliability
• →Build and enhance monitoring, alerting, and observability solutions to ensure platform health and performance
• →Collaborate with engineering teams to support scalability, maintainability, and optimization of the CoreVoice infrastructure
• →Drive continuous improvement initiatives — from deployment workflows to operational runbooks
• →Contribute to the evolution of an existing production system while maintaining uninterrupted service delivery

• 4+ years of experience in a DevOps or infrastructure engineering role
• Hands-on experience with AWS services (EKS, EC2, VPC, IAM, S3, Lambda, API Gateway, networking)
• Experience with Infrastructure as Code tools such as Terraform, Ansible, CloudFormation
• Good abilities in Python/Shell/Bash and other scripting languages
• Proven knowledge of CI/CD tools (e.g., GitHub Actions, CodePipeline, CodeDeploy, ArgoCD) and automated build/deployment workflows
• Experience with monitoring and observability tools such as Grafana, Prometheus, InfluxDB, or CloudWatch
• A self-starter mindset with a strong focus on automation, scalability, and continuous improvement
• Strong communication skills and the ability to work independently within a distributed team

• Experience with containerization and orchestration: Docker, Kubernetes
• Familiarity with SIP protocol, VoIPMonitor or similar VoIP monitoring tools
• Background in telecom, SaaS, or high-availability platform environments

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Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.