Manager, Compliance

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

• Review product testing, technical files and labelling for Burbank developed product, ensuring the product is safe, compliant and fit for purpose, collaborating with the Global Compliance Team. 

• Approve test reports and relevant documents for shipment authorization.

• Perform safety and quality review of products, packaging and labelling for potential claims or other regulatory issues for Burbank developed product. 

• Ensure all products have appropriate product safety warnings and / or call outs and meet legal packaging specifications. 

• Support and improve product compliance processes, solutions, and systems for Burbank developed product. 

• Manage testing and labelling updates.

• Work with Global Compliance Team on product testing process implementation, risk assessment, policy and process document preparation, test protocols and labelling guide development with internal stakeholders and external technical partners. This includes preparation for global expansion

• Communicate and document potential non-compliance or regulatory issues.  Ensure identified issues are addressed, tracked, remediated, and monitored for closure.  Assist in the investigation and resolution of relevant compliance concerns as needed.

• Proactively look at compliance regulations in new territories as we expand our retail network. Identify key risks to the business through our stores, Tours and ecommerce platforms.

• Work closely with suppliers to ensure the use of effective supply chains, materials of the highest standards and compliance with local and international legislation.

• Onboard new suppliers, assessing production capabilities, ethical standards, production output and communicating Warner Bros standards and procedures. 

• Manage supplier records including declarations, certification, auditing, maintenance of procedures and ensure all paperwork is up to date.  Implement supplier contracts with the legal team.

• Manage packaging reporting regulations for Burbank such as EPR (Extended Producer Responsibility) and submit reports on behalf of Warner Bros Tours and Retail.  Make suggestions on how to improve our output and reduce overall costs.

• Where possible, develop sustainable packaging and make suggestions on how to reduce our plastic packaging

• Conduct market, competitor and industry benchmarking relating to quality, product safety and regulatory compliance.

• Partner with customer service in responding to customer complaints. 

• Support our Legal teams and Senior Management in responding to litigation and claims issues.

• Sound commercial acumen and a genuine interest in the retail market.  

• Demonstrates knowledge of international regulations and standards across multiple product categories (soft and hardlines).

• Ability to work within global teams and across international time zones.

• Self-motivated, accountable, driven to initiate, plan, resource, and complete projects.  

• Critical thinking ability, and flexibility to adapt in changing circumstances

• Strong decision-making skills, including the ability to conduct fact finding, interpret data

• Work independently and alongside Global Compliance Team in a fast-paced environment and manage multiple projects at once

• Experience in Product Safety, Quality Assurance in industry.  Should include product testing process implementation, risk assessment, policy and process document preparation, test protocol development with internal stakeholders and external technical partners.

• 3+ years of direct experience in international regulations pertaining to consumer products (including CPSIA, California Prop 65, REACH, RoHS, CCC Mark, NRTL certifications, CE Mark, etc.) is strongly preferred.

40 hours per week (full time) on a Monday to Friday pattern. 

Due to the adaptive nature of this role, flexibility is required to suit the needs of the business; with occasional traveling.

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.